Our company is changing the way the world buys doors! We are looking for the right candidate to add to our close-knit team! CDF Distributors is searching for a Customer Support Rep to join our Customer Support Team. We are a family-owned company who is searching for the perfect candidate to fit with our fun, winning team! We are proud of our company culture, and we live by our core values: Good Character, Fun, Above & Beyond, Genuinely Cares, Passionate about winning! The perfect candidate will display these values, and desire to stay and grow with us for years to come!

Knowledge of doors is not required. We're looking for someone who is happy to be a team player and eager to get the job done. The Candidate will go through a Customer Service training course and CRM training to gain knowledge of using our systems, and product knowledge.

Daily duties include actioning customer service calls by providing order updates, recording customer satisfaction data, reviewing sales orders, processing sales orders, resolving Issues, troubleshooting technical problems, handling customer complaints, and answering general product and service-related questions.

The ideal candidate for this position has exceptional written and verbal communication skills, exceptional organizational abilities, a keen attention to detail, excellent customer service skills, excellent attendance, and an eagerness to learn.

Responsibilities include:

• Actioning phones
• Processing Orders
• Order Auditing
• Technical Support
• Handling customer issues
• Required reading
• Maintaining well written notes and sending emails through the CRM
• Meeting customer satisfaction excellence

Qualifications and Education Requirements:

• High School/ GED

Preferred Skills:

• Experience using a CRM
• Proficiency in Microsoft Office, Outlook, Word, and Excel
• Industry experience in a manufacturing business involving Customer Service
• Basic door, frame, and product knowledge
• Ability to problem solve.
• Accurate measurement and mathematical capability
• Clear, professional communication (verbal and written)
• multitask and work under pressure.
• Excellent attendance

Physical demands:

• Sit for long periods of time.
• Wear headset

Our company offers a competitive salary, paid time off, and excellent benefits, including FREE medical coverage. We also offer dental, vision, life insurance,401-k matching, and more. Shifts are Monday - Friday, day shift only. We are an equal opportunity employer.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• CRM software: 1 year (Required)
• Call center: 1 year (Required)

Ability to Commute:

• Hendersonville, TN 37075 (Required)

Work Location: In person