The Coordinated Care Agency offers comprehensive services, enhanced shelter, and housing for people experiencing poverty and homelessness. Our services include permanent supportive housing, enhanced shelter, rapid re-housing, tenant-based voucher programs, outreach and engagement services, day centers, and health services. The purpose of our work is to ensure people have access to the housing, healthcare, and support they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability.

Job Summary

This position would be responsible for the day to day employee, client, and fiscal health of these programs. This will involve ongoing supervision and training for staff, addressing client concerns, ensuring model fidelity, and invoicing program expenses. This position would directly supervise four Program Supervisors, and indirectly supervise between 12-14 additional Housing Case Managers.
This position would be responsible for over $3 million dollars of contract funds with at least $1 million dollars subject to Federal Auditing as well as ensuring FCS revenue in excess of $100,000 annually. The Shelter Plus Care program provides permanent supportive housing to chronically homeless, disabled households in scattered site housing throughout King County.

Key Responsibilities:

1. Leadership

• Provide leadership to the above programs and support the overall department culture. This position is a key contributor to the mission and vision for services in Short Term Housing Stabilization (STHS) Department.
• Provide direct supervision of the SARRH, SPC, and CBRA Program Supervisors with particular emphasis on upholding Organizational and Department Values and supporting staff growth.
• Build and maintain inter-organizational relationships to enhance our partnerships and ensure solid processes and interactions.
• Develop processes and train staff in the contract documentation requirements and other program critical contract elements.

2. Program Operations:

• Provide leadership in coordination with Database administration in uploading data to King County HMIS.
• Assist in the quality improvement process that includes: data quality, contract compliance, file reviews, HMIS management reports and other system management reports and make recommendations to improve service delivery to clients, provider community and funders.
• Collaborate with internal and external partners to provide high level services to clients. This will include developing and maintaining partnerships with CCS Shelter partners, Plymouth Housing Group, FCS leadership, Behavioral Health and Recovery Division (BHRD) and other partners as the need arises.
• Ensure client records are kept in accordance with agency standards amongst their program as well as SPC and CBRA contracts where applicable.
• Ensure that all agency required practices such as Credit Card Expenditure Forms, Timesheets, and HR needs are provided to in a complete and timely manner.
• Pursue system minimum standards which include exiting at least 80% of households to stable housing.
• Generate quarterly “match” reports for Shelter Plus Care by identifying and documenting qualifying service expenses for enrolled clients.

3. Fiscal:

• Review, approve client assistance expenditures of approximately $1 million annually.
• Support the compliance department with monthly financial reconciles
• Prepare and submit invoices to contract funders.
• Evaluate and adjust program expenditures to ensure appropriate contract spending.

Minimum Qualifications

• At least 4 years of experience in direct provision of social services, preferably with homeless households.
• Two year supervisory experience.
• Experience navigating databases and data entry including the ability to troubleshoot errors.
• A strong understanding of Trauma Informed Services and the circumstances surrounding homelessness.
• Experience with reconciling financial ledgers or grant funds.
• Excellent written and oral communication.

Preferred Qualifications

• Master’s degree or higher in Social Work or a related field.
• Three years supervisory experience.
• Fluency in second language that is spoken by a substantial number of King County Households.

This is a full-time position, starting at $32.25 - $35.87/hour (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

Job Type: Full-time

Pay: $32.25 - $35.87 per hour

Expected hours: 37.5 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Seattle, WA: Relocate before starting work (Required)

Work Location: In person