Company Overview:

CCG is a dynamic and rapidly growing company delivering a single source supply chain partnership for business to business, direct to consumer, and direct to practitioner distribution for BIG BRANDS! We have vertically integrated from concept to multi-channel distribution the ideation, technology, custom sourcing, branded merchandise, packaging design, print production, secondary packaging, warehousing, fulfillment, and measurement within a single operation and managed via a single point of contact for brand marketers. Our team is committed to excellence and innovation, and we are seeking an Account Manager to join our Client Experience team and contribute to our continued success.

Position Overview:

The Client Experience Account Manager plays a pivotal role in ensuring our clients receive unparalleled service and support throughout their journey with our company. You will focus on building strong relationships, anticipating client needs, and delivering personalized solutions to enhance their overall experience.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, effectively managing day-to-day needs to build and maintain strong client relationships.
• Collaborate with internal teams to successfully execute ongoing client fulfillment programs, inventory management, order processing, print and production projects. 
• Provide real-time status on all projects to internal project teams and client stakeholders.
• Lead weekly status meetings and proactively provide program/project updates.
• Ensure SLA’s and program expectations are being met.
• Quoting/Forecasting/Invoicing/PO trending
• Active participant in Quarterly Business Reviews
• Maintain Client Specific SOPs

DESIRED SKILLS AND EXPERIENCE:

• Bachelor’s Degree (BA/BS) preferred, not required.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)
• Proven experience in client-facing roles such as customer success, account management, or client services.
• Strong communication and interpersonal skills, with the ability to engage with clients at various levels of seniority.
• Excellent problem-solving abilities and a proactive mindset to anticipate and address client needs.
• Strong attention to detail 
• Ability to work collaboratively in a team environment, as well as independently, and influence cross-functional stakeholders in a fast-paced environment.
• Project management skills including timeline/milestone delivery and budget tracking/management a plus.
• Fulfillment, print (conventional & variable digital) and direct mail experience a plus
• Pharmaceutical sampling operations knowledge a plus

BENEFITS:

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance coverage.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Dynamic and inclusive work culture with opportunities for growth and advancement.
• Company-sponsored events and activities to foster team collaboration and morale.

If you are passionate about creating memorable client experiences and thrive in a dynamic, customer-focused environment, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!