Job Description:

Cayuga Centers is hiring immediately for an Assistant Director of Care Management Services

Earn $65,000 - $72,000 annually

Location: Auburn, NY

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Under the supervision of the Assistant Vice President of the Assigned Region, The Assistant Director of Care Management Services oversees the activities of agency Care Managers to ensure the provision of high-quality, family-driven, youth-guided service that is in accord with the policies and regulations of the agency, the Health Home and NYS Department of Health. The Assistant Director will support Care Managers in their efforts to help families and children advance the health care status of youth eligible for Health Home service.

Our program advocates for families and children, guiding them through complex systems and helping them access vital resources such as healthcare, education, and social services. We serve by providing comprehensive support and coordination of services to address specific needs and challenges faced by families. And this MAKES A DIFFERENCE by promoting stability, well-being, and overall development of children and families.

Health Home Care Management helps families manage the health and well-being of children and youth aged 0-21 who are enrolled in Medicaid. The program promotes the health of children and families while reducing emergency interventions, truancy, and hospital care. This makes a difference by ensuring that children receive the care they need to be healthy and happy, and families can feel confident in managing their child’s health. And the role you play in all this is to oversee the activities of agency Care Managers to assure the provision of a high-quality, family-driven, youth-guided service that is in accord with the policies and regulations of the agency, the Health Home and NYS Department of Health. The Assistant Director will support Care Managers in their efforts to help families and children advance the healthcare status of youth eligible for the Health Home service.

How you get to use your skills…

• Provide consultation to Care Managers concerning outreach, enrollment, the development of Plans of Care and the conduct to Care Managers continuing care management activity

• Observe agency personnel policies and assure compliance by supervisees

• Review documentation by supervised Care Managers, confirming regulatory adequacy and timeliness

• Assure that care management activity is consistent with the principles, regulations and policies associated with Health Home care management

• Provide supervision to Care Managers in multiple counties

• Collaborate and attend required trainings for multiple Health Homes

• Utilize the analysis of Quality Improvement data

• Evaluate impact of care managers’ activity on the healthcare status of clients, using Quality Improvement data and observation

• Perform other duties as assigned

Physical Requirements

• Driving to and from appointments and activities as assigned

• Word processing: Including responding to emails, completing computerized documentation

• Sitting for extended periods of time

• Walking distances

• Walking up and down stairs inside/outside

• Able to have contact with consumers - non-contagious illness

Schedule: Exempt

• This is a full-time position, Regular hours entail 9:00 am - 5:00 pm, Monday through Friday

• Must be flexible to meet program needs