Cayuga Centers is hiring immediately for a Director of NYC Compliance (ACS)

Location: New York, NY

Pay: $80,000-$90,000/annually

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Inclusion, and Belonging (DIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Cayuga Centers is committed to delivering quality services that meet the needs of those in our care. We have long believed that delivering quality programs is at the heart of our work. In short, Good enough is not good enough. This approach defines all phases of our work as an organization, including carefully assessing post-intervention outcomes and effectiveness.

The Compliance Department effectively ensures that Cayuga Centers is in full compliance on an organizational, program, and contract level with all funding and licensing entities.

Compliance is composed of 5 Primary teams:

• Corporate Compliance
• Federal Programs Compliance
• NYC Administration of Children's Services (ACS) Enhanced Family Foster Care (EFFC) Program Compliance
• Treatment Family Foster Care (TFFC) and Regional Programs Compliance
• Home and Community-Based Treatment & Support (HCBTS) and Regional Programs Compliance.

Each team works to help their assigned program to both know and to meet all applicable regulations and standards and to improve to meet such when they are not met. We aim to always be audit ready.

The Director of NYC Compliance will work directly with the NYC Enhanced Family Foster Care (EFFC) Program.

Keep us Audit Ready through the following……

• Be an expert in and remain up-to-date on ever-changing oversight agencies policy, procedure and regulations including Council on Accreditation (COA) Administration of Children's Services (ACS), Office of Children and Family Services (OCFS) and other relevant municipal, state, and federal agencies.
• Develop a deep understanding of assigned program operations. Identify all compliance requirements applicable to these programs.
• Communicate updates/changes to the Compliance Officer and other members of the Compliance Department.
• Regularly review contracts, oversight agency websites, and other external agency resources.
• Interpret and convey requirements to the program leaders and staff, and assist program partners to know, understand, and own the compliance requirements expected of them.
• Utilizing direct reports, partner with programs to develop detailed and time bound corrective action plans (CAP) to address lapses, facilitate CAP implementation and monitor improvements for consistency. Give empowering feedback to program partners.
• Partner with the Quality and Effectiveness Department to assist us in being a true learning organization and create improvement through partnership
• Create an audit calendar for assigned programs overseeing to proactively manage audit coordination and effectively manage on-going audits.
• Oversee internal and external audits. Ensure audit documentation is accurate and complete, identified issues are addressed, and monitor corrective action plans.
• Identify potential opportunities and risks within the organization and its environment to protect the organization’s business interests and strategic goals.
• Strategize with the Compliance Office on department goal setting, drafting board reports, systems development, increasing efficiency,, and identification of potential gaps and risks.
• Contribute to the CQI committee as requested
• Collaborate cross-functionally with agency leaders and with our other departments to ensure the long-term sustainability of an organizational culture that reflects the organization's mission, vision, and values.
• Provide regular and empowering supervision of direct reports including day to day direction, review and approval of timesheets, performance reviews, constructive feedback, disciplinary actions, and ongoing training and professional development.
• Comply with rules and regulations governing access to Protected Health Information (PHI) under HIPAA.
• Establish a regular and significant presence in-person and/or via electronic communications in Cayuga Centers’ Offices. Hybrid work schedules will be limited.
• Represent Cayuga Centers in the community and with internal and external stakeholders in a manner that strengthens the organization’s brand and aligns with the mission, vision, and values.
• Understand that Cayuga Centers is a dynamic organization that must be continuously attentive and responsive to the communities we serve. Members of the Compliance Department will be expected to participate in professional development opportunities that enhance one’s skills and mentor teammates, and be prepared, during times of organizational need, to assume additional, short-term responsibilities that may fall outside of one’s primary role or duties. Flexibility on these occasions reflects a commitment to the organization’s ethos of "We are all in this together."
• Recognize that the heart of our work and its value is our staff. Actively participate in our support, validation, and growing of staff.
• Perform other duties as requested by the Compliance Officer

Schedule: Exempt

• Regular hours entail 9:00am - 5:00pm or 8:00am - 4:00pm, Monday - Friday, with flexibility
• Must be flexible to meet program needs
• Travel outside of work hours may be required

• Masters Degree preferred or Bachelors Degree and equivalent work experience.
• Knowledgeable in oversight agencies including ACS, OCFS and other relevant municipal and state agencies.
• 6 years of progressively responsible experience in managing teams and project oversight.
• Able to interpret and apply policy and procedure
• Demonstrated strong written and verbal communication skills that reflect a commitment to collaboration and service.
• Demonstrated experience in providing strong customer service.
• Ability to stay focused and accomplish work in an environment with shifting priorities and multiple competing deadlines.
• Excellent attention to detail.
• Strong technical aptitude, analytical, communication, critical thinking, and time management skills; flexible and adaptable team player.
• Ability to work additional hours and travel as needed.
• Bilingual-English / Spanish preferred

• 160 hours of Vacation Time, 12 sick days per year
• 10 Holidays, 3 Personal Days, Medical Appointment Time
• Medical, dental, and vision insurance
• Pet and Legal insurance plans available
• Employee Assistance Program
• FSA, Transit, and Parking savings accounts
• Supplemental life insurance, critical illness, enhanced short-term disability benefits
• 401(k) Retirement Plan with contribution match after one year
• Corporate Discounts Program
• Sick Leave Pool
• Identity Protection available

Why Cayuga Centers?

• Certified Great Place to Work ®
• Workplace Wellness Award Finalist
• Council on Accreditation (COA) Accredited
• Implement best practices and evidence-based interventions
• Committed to employee professional development and advancement
• We embrace change, innovation and opportunities
• Our diverse workforce acts and leads with human sensitivity and respect
• Large and growing national footprint

We maintain a drug-free workplace and perform pre-employment drug testing.
From: Cayuga Centers