JOB SUMMARY

The Case Manager is responsible for providing case management to individuals and families for the St. Gabriel's Pregnancy & Parenting Program. The Case Manager will have a case load that they will manage and guide families toward completion of the program. In addition, provides compassionate customer service to clients, stakeholders, and the community, is also responsible for facilitating the linkage to the appropriate programs(s) and resources within Catholic Charities and providing information and referrals for programs and resources in the community as needed. The position is formally supervised by the Lead Case Manager and operates under moderate supervision with some latitude for the use of independent judgment and initiative.

MINISTERIAL CHARACTER

Catholic Charities is a religious organization founded by the Catholic Diocese of Austin to provide direct social services to those in need. Catholic Charities helps the Bishop of Austin fulfill Christ's mission in Central Texas. Positions at Catholic Charities of Central Texas help to extend the ministry of the Catholic Church in particular ways. Therefore, the Catholic Charities of Central Texas employee in this position is related to and assists the Catholic Church in the performance of its ministry and thereby engages in ministry for the church.

ESSENTIAL DUTIES

• As an integral part of your ministry for the Church as carried out in this position, support and uphold the philosophy of Catholic ministry and the mission of the Diocese of Austin in both your professional and personal life.
• Act as a witness to Gospel values by modeling the teachings of the Catholic Church.
• Continuously grow in your ministry by participating in religious ceremonies, training sessions, and reflection activities as directed.
• Conduct screening, intakes, and assessment of needs for individuals and families seeking services to provide their children with a healthy start at life including mentoring, education, case management, resource development and referrals.
• Complete all necessary documentation to include database entry and invoicing to ensure compliance with funding requirements, license requirements, best practice standards, and agency quality assurance standards.
• Administer all surveys required by Agency and funders.
• Develop and maintain a strong knowledge base of Catholic Charities programming and community resources.
• Assist the Director to identify and implement actions to improve program effectiveness as necessary.
• Prepare and submit all required reports and paperwork in a timely and accurate manner.
• Participate in appropriate community collaborations by cultivating positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
• Assist clients in implementing short to long-range plans by exploring all available options, identifying the client's own resources and available community and government resources, making appropriate referrals, and assisting in linking client with available resources - serving as facilitator and advocate when necessary.
• Maintain confidential client files, statistical records, and case notes.
• Participate as an active team member of Catholic Charities.
• Maintain a work schedule that maximizes availability to staff and customers.

KNOWLEDGE, SKILLS, AND ABILITIES

• Skills in oral and written communication.
• Ability to work independently and with a minimum of supervision.
• Ability to work effectively with diverse populations, including low-income and disadvantaged persons.
• Ability to conformably work in a faith-based environment.
• Ability to always maintain confidentiality.
• Ability to organize, prioritize, and utilize effective time management techniques to meet deadlines.
• Ability to operate various word processing software, spreadsheets, and database programs.
• Ability to follow instructions furnished in verbal or written format.
• Ability to create and foster an environment consistent with agency culture, mission, vision, and values.
• Ability to develop and maintain positive relationships with all segments of the community (parishes, priests, religious, laity, Catholic ministries, civic leaders and community agencies).
• Ability to provide excellent customer service to internal and external customers and work effectively with others.
• Ability to proficiently communicate in English and Spanish (conversing, writing, and reading).
• Ability to travel throughout a 25-county service region as necessary.

Minimum Qualifications:

Education and Training:

• Bachelor's degree from an accredited American university or equivalent in a foreign country.

Experience:

• Years of experience may be substituted for the educational requirement at a ratio of two (2) years of full-time wage-earning experience equals one (1) year of education, with a substitution of eight (8) years of experience equals a bachelor's degree.

Licenses/Certifications:

• Valid Texas driver's license.
• Must maintain compliance with the Diocese of Austin Ethics and Integrity in Ministry (EIM) policies throughout the employment period.

Preferred Qualifications:

Language Requirement

• Bilingual English & Spanish proficient in conversing, reading, and writing.

BUSINESS HOURS AND LOCATION

Regular office hours are Monday to Friday, 8:30 AM to 5:00 PM. This position may require working some evenings and weekends. This position is located at 1625 Rutherford Lane Austin, TX.

WORKING CONDITIONS

• Catholic Charities is an at-will employer.
• All buildings and vehicles owned by Catholic Charities of Central Texas are tobacco free.
• Working in a fast-paced environment with priorities and plans that may change rapidly.
• Will be exposed to religious ceremonies, conduct and speech, including Catholic Christian prayer and liturgical celebrations.
• Will be required to adhere to established dress codes and conduct standards.
• Working on weekends, evenings and some holidays is required.
• May be required to use personal or agency vehicles to drive to off-site locations through a 25-county region.
• Traveling within and outside the 25-county service region for meetings and other events may be required, and travel may include overnight lodging.