JOB SUMMARY

Responsible for the coordination and delivery of case management, reporting, and community outreach for the Hunger Services mission. The Case Manager at St. Jude Park Central Food Pantry plays a pivotal role in providing comprehensive support to individuals experiencing food insecurity and seeking additional wrap-around services. This position involves direct client interaction, data management, outreach activities, and collaboration with internal and external stakeholders to ensure effective service delivery.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct thorough needs assessments for clients to identify underlying challenges and service needs beyond food assistance.
• Provide direct case management services, including information dissemination, referrals to internal programs and external resources, and ongoing follow-up with clients as needed.
• Manage incoming calls for the program and schedule appointments for one-on-one consultations as needed.
• Enter and maintain accurate client data within the designated database system (e.g., Aprioct 360), and generate reports on program activities and outcomes.
• Ensure professional and confidential interactions with clients, prioritizing appointment scheduling and rescheduling as necessary.
• Collaborate with volunteers to facilitate a positive experience for clients and volunteers, offering supervision, training, and performance feedback as needed.
• Answers and directs calls for the program.
• Keeps client information confidential.

OTHER DUTIES:

• Submit required reports in a timely manner, adhering to agency guidelines and reporting standards.
• Complete documentation accurately and efficiently, maintaining compliance with organizational protocols.
• Conduct outreach efforts to raise awareness of program services and engage potential clients within the community.
• Represent the organization at community meetings, events, and gatherings, fostering partnerships and networking opportunities.
• Adhere to professional and agency code of ethics, maintaining appropriate boundaries and confidentiality with clients.
• Adhere to policies related to boundaries with and protection of clients.
• Complete required abuse prevention training (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.
• Supports the Missions, Values, and Vision of Catholic Charities of Dallas.
• Other duties as assigned by supervisor.

EDUCATION & TRAINING:

• Bachelor's degree in social work, psychology, human services, or related field.
• Previous experience in case management, social services, or community outreach.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in database management and reporting software. Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and collaboratively in a dynamic, client-focused environment.
• Commitment to confidentiality, ethical standards, and cultural sensitivity.
• Understanding of poverty alleviation strategies, community resources, and social service systems.
• Efficient time management skills required.

Background Check: This position requires a criminal background check.

Drug Screen: This position does require a drug screen at the time of hire and is subject to random drug screens throughout the duration of employment.

Driving Record: Valid TX driver’s license and required insurance.

Health: New hire TB screen. Other public health screenings or immunizations as indicated by the program.

Language requirements: Bilingual English/Spanish preferred

Travel: N/A

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Dallas, TX 75251: Relocate before starting work (Required)

Work Location: In person