7 Client Service Specialist Jobs in City of Industry, CA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Cathay Bank - Headquarters is Hiring a Client Service Specialist Near City of Industry, CA
GENERAL SUMMARY
Answers and directs incoming telephone calls related to account services, online banking, mobile banking, and telephone banking. Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing.
ESSENTIAL FUNCTIONS
- Operate telephone system to answer and direct incoming telephone calls in a timely, professional, and courteous manner.
- Respond to email inquiries promptly and courteously.
- Provide online client service through a live chat support system. Provide real-time support, respond quickly, directly, concisely, and a personalized experience for clients based on their wants and needs. Able to respond with the correct solution with easy-to-follow instructions.
- Identify callers' needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the Bank as deemed necessary. Provide quality service and prompt response to all callers.
- Stay informed and current about service/product promotion to answer any inquiry resulting from the Bank's advertisement.
- Stay informed about any business emergency, e.g., power outage, natural disaster to answer the inquiry.
- Ensure client's inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate client complaints to the appropriate area if necessary.
- Process online banking applications and related services set up and provide client service support for online banking clients.
- Provide client service support for telephone banking clients and service set up.
- Maintain appropriate Client Care Center records and logs.
QUALIFICATIONS
- Education: High School Diploma or equivalent.
- Experience: Minimum two years of customer service experience, and previous banking/online banking experience preferable.
- Skills/Ability:
- Excellent problem solving and troubleshooting skills required.
- Ability to work in a team-oriented environment; demonstrated ability to provide good customer service.
- Strong verbal and written communication skills.
- Comfortable with multitasks and work effective through several inquiries/problems simultaneously.
- Excellent motivational skills
- Bilingual English/ Mandarin and/or Cantonese preferred.
- PC proficiency including Excel and Word.
- Ability to multi-task and handle different systems.
- Comfortable working a schedule that may fall outside standard 8:30 a.m. to 5:30 p.m. hours.
OTHER DETAILS
$18.00 - $23.00 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our .
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the EEO is the Law poster in English. Poster- EnglishClick here to view the EEO is the Law supplement in English.Supplement- English
Clic aqui para ver la EEO es la Ley poster en espanol. Poster- Spanish
Clic aqui para ver la EEO es la Ley suplemento en espanol.Supplement- Spanish
EEOPoster- Chinese
EEO"Supplement- Chinese
Cathay Bank endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Lori Burquez, VP, Sr. Employee Relations Manager, at (626) 279-3666 or lori.burquez@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Job Summary
Full Time
$52k-69k (estimate)
06/11/2023
05/05/2024
The job skills required for Client Service Specialist include Client Service, Customer Service, Problem Solving, Written Communication, Futures, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Specialist positions, which can be used as a reference in future career path planning. As a Client Service Specialist, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Specialist. You can explore the career advancement for a Client Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Specialist job description and responsibilities
Build and nurture strong personal relationships with clients.
03/06/2022: Boise, ID
Client services representatives manage client relationships and provide customer support.
02/22/2022: Pittsfield, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Specialist jobs
These positions require familiarity with customer services tools and programs.
01/27/2022: Bradenton, FL
Communicate clearly with customers.
01/17/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Client Service Specialist.
Similar Jobs
Popular Articles
