Overview:

Desktop Support Specialist (Part-Time) - seeking 2 people

Location: Dallas, TX 

Are you an extraordinary Desktop Support Specialist with work experience in Windows and MAC environments looking to take your career to the next level by doing what you already do best (Desktop Support)? We have an opportunity for two part-time desktop support candidates with exceptional communication skills who is eager to learn and grow with our organization!

Catapult Health does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Catapult Health will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Catapult Health and will be processed accordingly without fee.

How you will make an impact:

Desktop Support Activities:

• Support for our Mac OS and Windows operating and desktop environments, resolving at least 85% of the incoming tickets within 24 hours of receipt. A majority of the support requests come from our team about: Office 365, connectivity and printers.
• Provide a top notch user experience using our IT service desk policies, procedures, and help desk methodologies in areas such as basic problem resolution and escalation practices.
• Thrive on documentation and attention to detail, exhibited in the way you handle tickets.

What you need to be successful:

• 1-2 years supporting desktop hardware and software requests in a company with onsite and remote employees.
• 1 years work experience supporting Windows environment users with significant capability troubleshooting MS Office products (we are on Office 365), printers, scanners, badge readers, coffee makers (just kidding...we have a company that helps with the coffee makers - but you catch our drift, if it is broken and is electronic, our users will probably ask for your help). Our IT team is amazing, resourceful and greatly appreciated for lending a hand even when it comes to assisting with machines that don't plug in to the network!
• 1 year(s) experience supporting Apple MacOS and Apple end user devices.
• Meticulous documentation of incident and service request tickets, ensuring incoming tickets and reported issues are accurately identified, categorized, prioritized, diagnosed, and resolved.
• Resourcefulness to seek to understand and an interest in learning what you don't know, yet!
• We have the following tools (relevant experience will certainly be considered):
  • Office 365
  • Salesforce
  • JIRA
  • ZenDesk
• Strong written and verbal English communication skills.
• Ability to travel a couple of times per quarter, if needed.
• Ability to lift and carry equipment weighing up to 40 pounds.
• Ability to commit to consistently working Monday – Friday from 8:00am – 1:00pm OR 12:30pm - 5:30pm with the possibility of working additional days or hours as projects become avaialble. 

Who we are:

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

Why join Catapult Health:

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• 401(k) match
• Pet insurance
• Monthly team building activities

Additional Info:

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..