Description

The Role:

As a Hotel Administration Coordinator, you play a vital role in ensuring the efficient operation of all hotels within the Island Company Hospitality Department. In addition to managing bookings through all travel agencies, both large online ones, and smaller operations, you are responsible for providing support to all hotel support for varying departments across the company, ensuring seamless coordination to deliver exceptional guest experiences. This role requires you to wear many hats and work closely with both internal and external guests, as not only will you find yourself interacting with Catalina Island visitors, but you will also be assisting your coworkers and their families with their staycations/vacations on Catalina. To succeed here in this position, you must be a self-starter, and a flexible team-player with guest experience at the forefront of your mind.

Responsibilities:

The incumbent is responsible for:

• OTA Management -Handling invoices and bookings from online travel agencies such as Expedia, Booking.com, CTS, Onyx, and Hotel Planner
• Managing account payables with smaller travel agencies like AAA and others
• Dispute Resolution with Expedia - Fixing credit card charges that should go to third-party prepaid cards instead of guest cards
• Managing commissions from group travel companies like Red Bull and Tony's Travel
• Compiling monthly reports including commission reconciliation individually by property (Banning, Pavilion, Atwater)
• Secondary Email Management - Checking the hotelconcierge@scico.com email for any important communications
• Managing reservations for employees, friends and family, and vendors
• Updating menus and implementing online ordering systems like Crave QR for Bistro and Descanso QR for online menu viewing.
• Working with the call center on calls and messages related to bookings and inquiries
• Collaborating with the accounting department on disputes and correcting wrong postings
• Assisting the front desk with transactions and ensuring they are done correctly (working shifts at the desk and be part of the hotel team)
• Processing AP check requests for invoices from agencies booking directly with the properties.
• MT Ada Open House Reservations
• All other duties as assigned

Qualifications

Minimum Qualifications:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to operate PMS (operational) system
• Basic knowledge of Opera
• Exceptional organizational skills
• Ability to work cooperatively with a variety of individuals (both guests and fellow employees)
• Demonstrate a positive and constructive attitude
• Be able to step in and perform all duties and functions of the front desk, housemen and or room attendants when needed

Education and/or Experience:

• 2 Years Hospitality Experience
• Hospitality Degree Preferred
• Proficient in Microsoft programs -- Word, Excel, PowerPoint, Publisher, Outlook
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English. Ability to write routine reports and correspondence in English.

Physical Requirements:

• Requires visual acuity and ability to hear to clearly communicate with other managers, coworkers and guests
• Must be able to sit or stand for extended periods of time
• Requires the use of hands to finger, handle or feel objects, tools or controls and reach with hands and arms
• Must be able to lift at least 30 lbs. and climb stairs

Benefits:

We offer a highly competitive salary with health, dental, life, 401K Match, vacation and sick benefits along with discounts in F&B outlets in the company and discounted hotel rooms and activity tours.