Summary

The role is responsible for contributing to the overall dining experience of guests at our various venues, by assisting the Manager and wait staff with welcoming and seating guests.

Greet and assist guests in a welcoming and professional manner. This role will attend to guests needs and assist with solving any guests questions or concerns.

Responsibilities :

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Ensuring accurate knowledge of daily scheduled events, parties or daily specials
• Checking reservation system to ensure floor plan accommodates all reservations within an appropriate time span
• Checking messages for the day and update reservations as necessary
• Making a seating plan for the evening to use as a reference when seating guests
• Working with Manager to assign server sections, keeping distribution of tables fair and equitable
• Maintaining a safe working environment for guests and employees adhering to established company procedures and industry regulations
• Greeting guests in a friendly and courteous manner
• Checking guests in utilizing the computer system, escorting them to their table and distributing menus and wine list
• Answering the telephone and periodically checking the bathroom / premises for any unsightly messes or hazards that need to be addressed
• Ensuring each guest has a complete place setting
• Bidding farewell to guests when possible and checking with guests to ensure they had a pleasant experience (if there are any complaints, report to the Manager)
• Complete all side work - Go through all menus : wiping down covers, checking pages for stains, crumbs, etc., removing and replacing soiled pages
• Periodically checking the promotion chalkboards to make sure information is up-to-date; removing them at the end of the evening.
• Assisting fellow co-workers whenever possible
• Contributing to the success of the team by supporting the company’s vision, mission values for success and goals and objectives

Qualifications

Required Qualifications :

• Must have excellent interpersonal skills and great communication skills
• Must possess a friendly, courteous attitude and professional appearance
• Must be able to read and write in English proficiently
• Must be able to answer and respond to a multi-line telephone
• Ability to work under pressure in a high volume restaurant
• Ability to follow direction and make quick decisions
• Ability to keep organized under pressure
• Serve Safe Certificate

Preferred Qualifications :

Prior experience in an upscale restaurant or hotel preferred

Physical Requirements :

Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be physically able to lift and carry heavy trays and equipment Up to 20 lbs.

Also, you must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Job Expectations regarding Scheduling :

This position requires a flexible schedule with shifts that consists of a rotating schedule of weekday and weekend shifts, including day, night, and holiday work hours.

Last updated : 2024-05-20