General Summary of Duties:

The IT Technician is responsible for ensuring that IT problems are identified and resolved in a timely manner while providing exceptional customer service. Reporting to the IT Manager, and working primarily at a hotel location, this role will offer exposure to Microsoft systems administration, troubleshooting hardware/ software, WiFi administration, and Office365 administration.

Examples of Duties (includes but is not limited to the following): 

• Network troubleshooting including VPNs, firewall configurations, and Wireless Access Points
• Windows 10 troubleshooting and configuration
• Office 365 management and troubleshooting
• Software troubleshooting and configuration
• Printer troubleshooting and configuration
• Physical hardware troubleshooting on workstations and servers
• Perform additional duties and projects as assigned

Position Requirements:

• Ability to speak, read, write, and understand English.
• Professional demeanor appropriate for a luxury environment.
• Expert knowledge in Microsoft Office applications including but not limited to, MS Word, Excel, PowerPoint, and Outlook.
• Ability to provide high quality technical support by phone, remote access, and in person.
• Ability to manage multiple customer requests simultaneously.
• Technical expertise in service desk operations, network administration and/or a similar technological focus.
• Computer operation, technical support, or network operation with customer support focus in a call center environment.
• Basic knowledge of networking and TCP/IP protocol.
• Point Of Sale experience (as end-user or support resource)
• Basic knowledge of Wi-Fi networking
• Basic typing skills (minimum 35 words per minute 90% accuracy)
• Experience imaging and deploying computers/laptops
• A Certification or working knowledge preferred
• Hotel Technology Experience
• Marriott Systems knowledge preferred.

Education:

• Associate or Bachelor's Degree in Information Technology or related major preferred, but not required

Typical Physical / Mental Demands:

• Must be able to stand, walk, sit for prolonged periods of time
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell