12 Call Center Representative Jobs in Dayton, OH
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Cassano's is Hiring a Call Center Representative Near Dayton, OH
- Health/Vision/Dental Insurance
- 401(k) with Match
- Paid Time off
- Full time or Part time availability
- Employee discount at on site Restaurant
- Advancement Opportunities
- Must be 18 years of age or older, or 16 or 17 years of age with a work permit.
- Work permit must be obtained immediately.
- Must have knowledge of principles and processes for providing customer and personal Services. This includes Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction.
- Must have knowledge of arithmetic applications.
- Must have knowledge of the English language, including the meaning of words and grammar.
- Ability to work at a fast pace.
- Ability to partake in various forms of training.
- Ability to pass required tests and training assessments.
- Ability to read and understand rules and instructions.
- Ability to talk and hear accurately.
- Ability to sit for long periods of time.
- Ability to problem-solve.
- Be able to smile through the phone
- Confers with customers by telephone in order to provide information about products and services and to take Orders.
- Answers customer questions and concerns regarding Company products and services.
- Quotes applicable charges for products and services requested.
- Obtains and confirms accurate credit card information (when credit cards are being used as the customer's form of payment) while keeping information confidential.
- Suggestive sells Company products and services.
- Verifies customer information for accurate and quick delivery of product and services.
- Provides professional Customer service.
- Changes and updates customer information as required and per customer request.
- Contacts customers to obtain information for customer satisfaction and feedback surveys.
- Resolves customer service, product, or billing complaints and inquiries.
- Refers unresolved customer grievances to the Call Center General Manager for further investigation.
- Arrives promptly to work each scheduled day.
- Ensures all Cassano's policies and procedures are followed.
- Learns and performs other positions as needed.
- Uses professional and proper oral and written communication techniques.
- Assists with the training of new hires.
Job Summary
Full Time
Restaurants & Catering Services
$38k-48k (estimate)
02/04/2023
04/24/2024
cassanos.com
NEW CARLISLE, OH
200 - 500
1953
Private
VIC CASANO
$5M - $10M
Restaurants & Catering Services
Related Companies
About Cassano's
Cassano's owns and operate as a pizza industry which prepares and sells pizza.
The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Customer Contact, Written Communication, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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