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Build an exciting career at Carvana as a Customer Advocate!
Location : off Route 31, near I-81
JOB DESCRIPTION
The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana.
Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.
SPECIFICALLY, YOUR RESPONSIBILITIES WILL INCLUDE :
A major part of this job is driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door.
You don’t need a commercial driver’s license to drive the hauler.
Consistent, safe driving is crucial to this role!
You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
Again, don’t worry, we’ll train you on the paperwork, however you do need a natural eye for detail!
You’ll also be a team player by assisting other team members with various tasks as necessary.
A QUALIFYING CANDIDATE MUST HAVE
This position requires a sense of humor and a passion for the customer experience. We are looking for someone who is goal-oriented, enthusiastic, energetic and self-motivated.
Required knowledge, skills and abilities include :
Process will be sponsored by Carvana.)
WORK ENVIRONMENT This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement / extreme weather.
We would never have employees work in extremely unsafe conditions (like a Sharknado), but you may get a tad toasty or wet from time to time.
Likewise, some markets will require deliveries to be made in snow.
WORK REQUIREMENTS / PHYSICAL DEMANDS The work requirements and physical demands here are representative of those that must be met to successfully perform the essential functions of this job.
All applicants must pass a Department of Transportation screening process.
Hiring is contingent on passing a complete background check and drug screening.
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Last updated : 2024-05-13
Full Time
Retail
$40k-50k (estimate)
05/14/2024
06/21/2024
carvana.com
HOUSTON, TX
7,500 - 15,000
2012
AUSTIN ROJAS
$5B - $10B
Retail
We sell cars, but were not car salespeople, is a popular refrain at Carvana. Instead, we provide a seamless online car buying experience for customers from coast-to-coast. Carvana allows customers to browse, finance and purchase more than 15,000 vehicles from the comfort of home or on the go via their mobile device, while also offering the convenience of selling your car to us without ever having to step foot inside a dealership. Customers who purchase with Carvana enjoy the peace of mind that comes with our 7-day return policy, and the sense of security in knowing that each and every Carvana ...vehicle is Carvana Certified, having passed a rigorous 150-point inspection and has never been in a reported accident. And with the option to choose as-soon-as next-day delivery or pick up from one of our signature Car Vending Machines, the days of spending a Saturday at the dealership are officially over!
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The following is the career advancement route for Customer service advocate positions, which can be used as a reference in future career path planning. As a Customer service advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service advocate. You can explore the career advancement for a Customer service advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
03/17/2022: Anchorage, AK
Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/04/2022: Columbia, SC
Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
02/15/2022: Frankfort, KY
May create new training materials for customer-facing teams reflecting new policies and procedures.
02/10/2022: Atlanta, GA
They may assist representatives as they handle complex customer service situations or take charge of client outreach.
04/07/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
03/25/2022: New Britain, CT
Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
04/20/2022: Springfield, MO
They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
03/12/2022: Pascagoula, MS
A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
03/25/2022: Muskegon, MI
Customer Service Advocate need a mix of technical skills and human skills.
03/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Customer Service Advocate.