The Nutrition Services Supervisor is responsible for ensuring all food/nutritional services are delivered in a manner consistent with the hospital’s mission, vision, and ICARE values. The supervisor is responsible to directly supervise and coordinate activities of staff members engaged in the planning, preparation, and service of food to patients, staff, guests, and patrons of the hospital’s café.

Essential Functions and Responsibilities

Monitor food preparation methods, portion sizes, garnish, and presentation of food to ensure food is prepared, presented, and served to meet all dietary requirements, food safety guidelines, and quality standards; supervise and participate in kitchen and dining area cleaning activities.

Must be able to perform the essential job functions of all positions within the department to train and develop staff members and provide coverage when needed; must be able to work any shift as needed or directed to maintain all food service operations.

Collaborate and communicate with the hospital’s Registered Dietician, department director, staff, and hospital leadership to achieve established goals as they relate to patient/guest satisfaction, outcomes, quality, productivity, and financial performance.

Assist with planning, preparing, and posting scheduled work hours for nutritional staff members in accordance with the hospital’s food service demands; assign and delegate duties as appropriate; establish standards for performance and customer service; maintain food and labor costs within budget requirements.

Participates in the selection, orientation, training, development, and evaluation of staff members; monitors staff performance; recognizes staff members for meeting or exceeding performance standards; provides performance coaching and/or counseling as appropriate in accordance with hospital policy.

Regularly communicates with staff members; seeks and provides feedback, addresses all concerns in a timely manner.

Work with hospital departments and leadership to plan menus and provide special foods for parties and/or other scheduled programs.

Assists with ensuring all supplies, materials, and equipment inventories are maintained at appropriate levels to meet the demands of patient care, staff/guest services, safety, utilization, and financial goals. Develop and maintain par levels for inventory items.

Responsible to perform and/or supervise food and equipment orders, deliveries, and storage; rotates stock using First In First Out (FIFO); monitor and track product expiration or use by dates as assigned.

Monitor and evaluate processes and workflows; provides recommendations to optimize performance/outcomes; works with nutritional services team and hospital leadership to implement recommended strategies.

Ensure all established policies, procedures, quality and food safety standards, and conduct guidelines are followed in accordance with all applicable rules, regulations, and hospital policy.

Assist other department personnel as necessary; performs other duties as assigned.

Education/Experience

High School Diploma or Equivalent

1-2 years of previous Food Service supervision/leadership experience required; Healthcare experience preferred

Ability to foster a positive team atmosphere through effective interpersonal skills

Able to effectively communicate both verbal and written format

Ability to use multiple electronic systems, software, internet, and computer skills

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift, push/pull up to 50lbs. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Carroll County Memorial Hospital is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.