About this role

As a Regional Field Service Agent at Edwards, you will be responsible for all aspects of providing technical and field service support to Edwards customers.

Your coverage area includes the Central Region quadrant of the U.S. This role can reside in the following states : OH,IN,MO,KY only

Key Responsibilities

• Review Job Specifications.
• Review and interpret Fire Alarm design drawings.
• Conduct site surveys.
• Convey needed design changes to Project Management.
• Experience working in the warehousing or industrial vertical market.
• Familiarity with Fire Alarm Audio and Paging functionality
• Programming of Fireworks and / or EST4 systems
• Assist Technical Support team with support requests through email.
• Assist Technical Support team with case management.
• Assist Technical Support team with phone support (as needed.)
• Assist customers troubleshoot and configure system functionality.
• Help to reduce technical field installation time and application errors.
• Ensure accuracy of technical information provided to customers.
• Provide timely solutions of technical field problems requiring attention to detail.
• Works under minimal supervision to provide product and technical support.
• Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Troubleshoots technical problems and issues.
• Completes product e learning courses for entry level or over-the-counter products.
• This role requires 60-70% travel.

Basic Qualifications

• HS Diploma or GED
• Able to travel 60-70%
• Must be able to be on your feet for long periods of time.
• Must be able to walk long distances
• 5 years of field service experience
• 1 years of commercial fire alarm experience

Preferred Qualifications

• Experience working with commercial fire alarm control panels and detection products.
• Experience with EST4
• Must be able to work independently as well as in a team environment.
• Must be able to clearly speak and write English.
• Must have ability to work with limited supervision and generate results with limited instructions.
• Must be proficient in the use of a DMM.
• Understanding of Ohms Law.
• Strong deductive reasoning skills.
• Familiarity of Windows Operating Systems.
• 2yr associates or higher degree.
• NICET Fire Alarm Systems (Level 2 or higher)
• Strong Interpersonal skills.
• Experience installing cellular or radio communicators.
• Experience with the following Edwards products : Fireworks, Hyperspike, Modulaser.

Last updated : 2024-04-23