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3 Service Dispatcher Jobs in Clayton, NC

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Carolina Comfort Air
Clayton, NC | Full Time
$37k-46k (estimate)
8 Months Ago
Carolina Comfort Air
Clayton, NC | Full Time
$44k-64k (estimate)
10 Months Ago
Carolina Comfort Air
Clayton, NC | Full Time
$44k-64k (estimate)
10 Months Ago
Service Dispatcher
$37k-46k (estimate)
Full Time | Specialty Trade in Construction 8 Months Ago
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Carolina Comfort Air is Hiring a Service Dispatcher Near Clayton, NC

Carolina Comfort Air, Inc, located in Clayton, NC is looking for an experienced, Service Coordinator to help the Service Department schedule appointments and help maintain daily and on call schedules for our Service Technicians. Bilingual is a plus! We offer a comprehensive benefit package for all our full time employees which includes medical, dental, vision insurance, FSA, life insurance and much more!
*Must have 2 years of Dispatching Experience*
Weekly Schedule: 7:00am - 4:00pm Saturday-Wednesday. Saturday and Sunday is fully remote.
Summary/Objective: The Service Coordinator is responsible for scheduling appointments with CCA clients and maintaining the Service Technicians daily and on call schedules. This involves dispatching for service calls, scheduling return trips and maintaining the customer database with current information. Must be a team player and maintain excellent internal and external customer service.
Essential Job Functions:
· Responsible to take all incoming calls as received.
· Respond to all messages left overnight. Web requests, voicemails, other emails
· Responsible for mapping calls in the most efficient routes.
· Be able to multi-task within email and phone demand.
· Schedule and coordinate all demand service calls as calls are received.
· Create work orders for all service calls.
· Maintain the Dispatch Board and filing system.
· Maintain the Maintenance Agreements, including billing, scheduling, database information, customer hard files and renewals.
· Help Service Manager with marketing issues as directed.
· Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers, etc.)
· Type service contract proposals for new customers.
· Maintain on call schedule, to include 1st on call and standby technician.
· All other duties as assigned
Requirements:
  • 2-5 years customer service experience
  • 2-5 years call center experience
  • Excellent Communication Skills
  • Strong attention to detail.
  • Must deliver exceptional customer service
Job Type: Full-time
Pay: $15.00 - $17.00 per hour

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$37k-46k (estimate)

POST DATE

09/20/2023

EXPIRATION DATE

06/09/2024

WEBSITE

carolinacomfortair.com

HEADQUARTERS

MOORESVILLE, NC

SIZE

200 - 500

FOUNDED

2007

TYPE

Private

CEO

BOBBY LBOWMAN

REVENUE

$10M - $50M

INDUSTRY

Specialty Trade in Construction

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The job skills required for Service Dispatcher include Customer Service, Call Center, Communication Skills, Billing, Scheduling, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Dispatcher job description and responsibilities

Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.

01/20/2022: Wilmington, NC

Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.

02/07/2022: Washington, DC

The service dispatcher will also ensure that the necessary tools and parts are ready for the job.

02/27/2022: Moline, IL

Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.

03/04/2022: Binghamton, NY

Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Dispatcher jobs

Moreover, the management will need to train technicians and the dispatcher to work together.

02/17/2022: Billings, MT

Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.

02/23/2022: Peoria, IL

Analyze how jobs are being assigned, scheduled and re-scheduled.

01/28/2022: Atlantic City, NJ

Typically requires a high school diploma or equivalent.

03/24/2022: New Suffolk, NY

Dispatchers need the technological skills to use computers, software, radios and recording equipment.

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Step 3: View the best colleges and universities for Service Dispatcher.

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