Job Description

Provide compassionate care and logistical support to our guests, shipboard and shore side team members, and their family or friends, when faced with a crisis or traumatic event while vacationing or working with Carnival Cruise Line.

Essential Functions :

• Work in collaboration with shipboard and shoreside teams as well as external partners to manage the day-to-day incidents including medical disembarks, deaths, man overboard, failed to join, sensitive cases, and emergencies back home involving guests, crew, and shore side team members, by providing logistical and compassionate support.
• Deploy as needed for small / large-scale incidents (domestic and international).
• Administrative work including coding invoices, ensuring volunteers are compensated accordingly, updating case log, maintaining CareTeam mailbox, etc.
• Participate in the development and facilitation of CareTeam training for shore side and shipboard team members, introduce CareTeam philosophy at new hire orientations / department town halls, manage a database of current CareTeam trained volunteers available to deploy as needed.
• Ensure equipment and supplies are up to date and in working condition by assessing inventory on a quarterly basis.
• Take part in emergency response exercises with Empathia, USCG, port authorities, and various stakeholders.

Qualifications :

• Bachelor's Degree in Hospitality, / business administration / psychology
• 3 years of experience in a customer service role, and CareTeam deployment history (internal candidate) Crisis Response or related experience

Knowledge, Skills and Abilities :

• Must possess excellent organizational, interpersonal, and communication skills
• excellent command of the English language, both written and verbal
• strong attention to detail
• excellent customer service skills
• be able to analyze and resolve issues independently
• able to work under tight deadlines
• Ability to work effectively in a team-based environment
• Exercises good judgement.

Physical Demands : Must be able to remain in a stationary position at a desk and / or computer for extended periods of time.

Requires regular movement throughout CCL facilities. May need to stand for long periods of time.

Travel : 25-50% ship-based travel

Work Conditions : Work primarily in a climate-controlled environment with minimal safety / health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and / or operate machinery.

May be requested to work a different shift. Night, Holiday, and weekend work required.

The range for this roles base salary is $43,800 - $63,800. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan.

Director and above roles may also be eligible to participate in Carnivals discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including :

• Health Benefits :
• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• Financial Benefits :
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employees discretion.
• Vacation Time All full-time employees at the manager and below level start with 14 days / year; director and above level start with 19 days / year.

Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours / year.

All employees gain additional vacation time with further tenure.

• Sick Time All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site preschool program and wellness center at our Miami campus

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About Us

In addition to other duties / functions, this position requires full commitment and support for promoting ethical and compliant culture.

More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value.

Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first.

We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.

Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity / affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and / or international law.

https : / / www.dol.gov / sites / dolgov / files / WHD / legacy / files / fmlaen.pdf

https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf

https : / / www.dol.gov / sites / dolgov / files / WHD / legacy / files / eppac.pdf

https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / OFCCP EEO Supplement Final JRF QA 508c.pdf

Last updated : 2024-03-07