SUMMARY

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and / or ability required.

Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.

Provides front desk support in the community.In addition to answering telephones, the person in this position often givesthe first impression of the community to the public and to families and is theprimary liaison between residents, their families, and the community staff, sowe refer to the position as Director of First Impressions .

Skills required to perform the duties of our Receptionist successfully :

• Welcomes visitors, family members, clients, orcustomers, and directs them to the proper destination. Obtains initialmarketing information.
• Provide an exemplary first impression toresidents, family members, associates, and customers while providing theseindividuals with the correct information, direction, and / or resources.
• Answer all inquiries in a professional, clear,courteous, and energetic manner.
• Perform duties thoroughly and timely whilemaintaining a high level of customer service (duties may include but are notlimited to answering and directing phone calls, monitoring resident emergencycall lights, reminding residents of upcoming activities or appointments, organizing,and maintaining resident records, supporting the sales and marketing team;etc).
• Act as a resource about events and programsbeing conducted within the community and arrange for lunch or dinner guests, aswell as guests of residents who may be staying in the community.
• Acts as a resource and problem solver forcurrent residents, guests, family, and staff. In this capacity, a high level ofcustomer satisfaction skills is important.
• Answer telephone calls and direct calls. Takeaccurate messages.
• Read and route incoming mail. Locate and attachappropriate files to correspondence to be answered by the employer.
• Arrange for required maintenance assistance.
• Organize and maintain resident files,correspondence, and other records.
• Under direction from the Associate Director / ExecutiveAssistant or Executive Director, coordinates with the Activities Team aboutevents taking place within the community and supports the Marketing team byhelping with promotions, residents communications, and assembly of any printedinformation.
• Stays apprised of upcoming events, programs, orcelebrations to inform and encourage residents and visitors to attend orparticipate.

Can make reservations and arrangements as necessary.

• Maintains the Front Desk area in a neat andorderly fashion.
• Dress appropriately per company standards forprofessional front desk presentation.
• Monitors emergency call lights and alarms andresponds appropriately.
• Follow company protocol in response toresident-related health and safety issues.
• Have an appreciation and understanding of thesenior population.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel; and talk or hear.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Other requirements of our Receptionist include :

• Passing a DOJ background clearance, receiving a health screening, and obtaining a negative TB test (all provided by the community).
• Minimum high school diploma or GED, or equivalent experience.

Last updated : 2024-05-21