23 Customer Care Representative Jobs in Bloomington, MN
CaringBridge is Hiring a Customer Care Representative Near Bloomington, MN
CaringBridge is a no-cost, nonprofit health platform that surrounds family caregivers with support while they care for a loved one on a health journey. We offer tools to share and document a health journey, simplify care coordination, and connect caregivers with a supportive community. Founded in 1997, our vision at CaringBridge is a world where no one goes through a health journey alone.
Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. With over half a million CaringBridge websites created since our inception, our platform has seamlessly integrated into the lives of users, becoming an essential companion during challenging times. As a testament to our effectiveness, a new CaringBridge site is started every twelve minutes, providing a lifeline of communication and solidarity for those navigating health events. Join us in our commitment to fostering connection, spreading hope, and making a meaningful impact in the lives of family caregivers and their loved ones.
Primary Objective of Position
Responsible for providing professional, friendly, efficient, and exceptional customer care to CaringBridge authors and visitors. This role is responsible for approaching customers with our core values and customer-first approach while being responsive and efficient.
Duties and Responsibilities
-Responds to live customer care needs by phone, email or live chat in within established guidelines.
-Supports the help center functionality and processes. Provides insight and recommendations for enhancements based on customer feedback.
-Escalates or redirects issues to appropriate resource when necessary.
-Tracks issues and requests; documents resolutions and produces appropriate reports.
-Represents the voice of the customers to the organization as it pertains to insight or feedback that affects the services of CaringBridge.
-Performs responsibilities or tasks related to specific focuses that may include; donations, refunds, website feedback, brochure requests and more.
-Stays current with CaringBridge website information, changes and updates.
-Keeps Manager/Supervisor informed of important developments, potential problems, and related information necessary for effective management. Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.
-Performs related work as apparent or assigned.
Qualifications/Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Associate’s degree or equivalent.
1-2 years of experience of customer service or similar responsibilities.
Experience handling chats, calls and calls.
Knowledge of Microsoft Office required, and Salesforce.com or similar CRM preferred.
Self-starter with a record of success.
Collaboration and teambuilding skills.
Strong communication skills, written and verbal.
Ability to successfully manage numerous contacts and cases at a time.
Ability to read and interpret documents and procedural manuals.
Ability to present information and respond to questions from coworkers, users, and volunteers.
Strong collaboration and teambuilding skills.
Bilingual in Spanish a plus.
CaringBridge Values
Make Connections-Be a place of belonging where people feel welcomed, supported, and not alone.
Give Hope-Honor the individual journey to encourage and uplift the people we serve and one another.
Keep It Simple-Be purposeful and clear to solve the burden of being overwhelmed.
Offer Guidance-Lead the way to create lasting impact.
Location
This position is remote, with some training in office in Bloomington, MN, and required quarterly in-office meetings at our Bloomington, MN location.
Apply
Through your LinkedIn profile and attach you resume.
Salary Range
This position is non-exempt. The hourly rate range for this role is $19.00 to $23.00 per hour. Base pay offer decisions include consideration of related education, experience, advanced certifications and pay markets.
Notice: Applicants must have the legal authorization to work for any employer in the United States. We are currently unable to sponsor or assume sponsorship of employment visas. Additionally, please note that this position requires quarterly required in-office work at our Bloomington, MN location.
CaringBridge
3600 American Boulevard, Suite 405
Bloomington, MN 55431
Job Summary
Full Time
$44k-57k (estimate)
06/10/2024
06/28/2024
caringbridge.org
SAINT PAUL, MN
50 - 100
1997
Private
SONA MEHRING
$5M - $10M
Social & Legal Services
Related Companies
About CaringBridge
CaringBridge offers personalized websites to people facing various medical conditions, hospitalization and medical treatment.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
