Job Summary:
The Director of Operations is directly responsible for the administrative and leadership functions associated with all operations of a Caring Friends branch. Additionally, the Director of Operations is responsible for initiating and maintaining compliance with our company policies and procedures. The Director of Operations is responsible for leading the day-to-day operations of the community, including full profit and loss responsibility. The Director of Operations plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce.
Essential Duties and Responsibilities:
Team Management:

• Assure evaluation of each employee annually and establish goals for the upcoming year.
• Monitor employee progress towards established goals.
• Interview and hire competent staff as needed and approved by the supervisor with an emphasis on recruiting the best-qualified candidates.

Staff Development:

• Including orientation, in-service education, and continuing education.
• Assure appropriate staff supervision during all service hours.
• Meet with supervisors at routine intervals; participate in regional meetings as requested.

Client Relations:

• In collaboration with the Nursing/Case management team, conduct intake interviews with new client families
• Participate in weekly meetings to prepare for patients coming onto services
• Supervise and evaluate client satisfaction survey reports on clients served.

• Develop relationships and partnerships with healthcare facilities, practitioners, social workers, senior communities, and organizations that serve the elder community 
• Source and maintain new clients and accounts to increase referrals and generate new business for private pay, long-term care insurance, and other related contracts. 
• Seek, join, and actively participate in area trade shows, health fairs, networking events, chamber and community organizations 

Incident Management/Issue Resolution:

• Handle all client and employee issues.
• Conducts annual performance reviews and implements performance improvement programs.

Business Operations:

• Analyze results through reporting, translating numbers into actionable behaviors and goals in order to meet and improve weekly KPIs.
• Review and approve bi-weekly timesheets for direct reports.
• Ensure on-call coverage and participate in rotation.
• Consistently meet reporting deadlines
• Ensure hiring processes are followed and recruiting efforts create output for staff clients.

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree: Degree in Healthcare Administration, or Business preferred
• 3-5 years of management or healthcare-related experience
• Having assumed a managerial role that was responsible for multiple disciplines
• Possessing budgeting and staffing experience
• Proficiency with Windows applications such as Excel and Outlook
• Strong process orientation skills with a willingness to adapt to new responsibilities as the business needs evolve
• Ability to communicate effectively across the organization

Physical Demands:

• Must remain in a stationary position for long periods of time at a desk or computer.
• Requires occasional standing, sitting, and walking; using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; hearing; talking.

Work Environment:

• Office environment
• This position requires 10-25% travel. Local by Car.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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