The Clinical Support Associate is responsible for a wide variety of clerical duties, including data entry, provider scheduling, maintaining patient records, daily mail duties and special projects as needed. Involved in the overall coordination of new employee orientation, nursing home/Assisted Living and on call provider and triage coverage and scheduling, data management, tracking and performance reporting, meeting scheduling and coordination, department phone coverage and the coordination and processing specific work queues. Serves as an internal department office resource for Provider team to address questions and resolve issues in collaboration with managers and directors.

Essential Functions:

• Responsible for providing administrative support, as needed all Home Health Field Staff; Nurse Case Manager, LVN, CHHA, Physical Therapist/Assistant, Occupational Therapist, Social Services, Speech Therapy, Care Coordinator, Clinical Coordinator.
• Supports logistic management to account for employee time off requests, staffing, and coverage needs
• Works to ensure on-call service is covered appropriately
• Coordinates assists with oversight of field staffing schedules
• May schedule patient visits as directed
• Coordinate and maintains employee department specific orientation
• Project coordination; oversee parts of the larger projects involving strategic initiatives
• Daily log into the phone queue to answer phone calls
• Faxes pertinent information as directed
• Work closely with the Triage staff and Nursing staff as necessary
• Assists in the coordination of preceptorship with the staff
• Manage Medical Records
• Maintains daily inbox with scheduling requests that impact provider team workflow
• Manage master schedule for team working within their assigned territories and add to weekly visit schedule for new and existing patients
• Follow HIPAA guidelines when accessing and sharing patient information

Education/Qualifications:

• High School Diploma or equivalent
• Experience in homecare, hospice or healthcare related environment
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Excellent interpersonal, organizational and communication skills
• Demonstrated computer proficiency including Microsoft Office, Excel, and other common computer programs
• Must be able to work independently and with minimal supervision
• Must be able to maintain detailed accurate up to date confidential records
• Must be a team player, willing to take directions, and accept responsibility for meeting specified objectives.

Physical/Mental Demands and Work Environment:

• Requires sitting and standing associated with a normal work environment
• May view computer screens for long periods of time
• Performs highly complex and varied tasks requiring independent knowledge and its application to a variety of situations, as well as exercise of independent judgment
• Must be able to prioritize activities when faced with competing demands
• Requires the use of office equipment, such as a copiers, computers, tablets, telephones, and fax machines
• The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.