The Royal Group, a subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Montgomeryville, PA facility. As a Customer Service Representative you are responsible for taking and processing customer orders and addressing all customer inquiries and complaintsThe Royal Group’s mission is to provide value-added solutions to the most demanding customers. ESSENTIALJOB FUNCTIONS FOR THIS POSITION:Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately. Build cost estimates involving routing, manufacturing, and pricing information Receive and respond promptly to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service. Initiate the ordering of proper tooling and material for manufacturing with appropriate plant personnel. Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary. Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance. Assist sales personnel as appropriate and assist in generating supplemental sales. Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.Ability to effectively multi-task, prioritize work effectively and work in a fast-paced environment with competing priorities and a demanding customer base.Must be able to make appropriate decisions to satisfy customer needs and take appropriate steps to implement decisions with approval of management. REQUIRED EDUCATION / EXPERIENCE:Minimum of 2 years previous customer service experience. Packaging industry or manufacturing a plus High school diploma or GED. PREFERRED EDUCATION / EXPERIENCE:Previous background in corrugated, paper, or similar manufacturing environments. REQUIRED SKILLS & ABILITIES:Proficient skills in Microsoft Office. Excellent verbal and written communication skills. Experience working with databases such as Amtech Proficient Data Entry skills Strong organizational and analytical skills Basic math skills Detailed oriented.