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Careers — The Unconventional
Norfolk, VA | Full Time
$53k-66k (estimate)
2 Months Ago
Yorktown Systems Group
Norfolk, VA | Full Time
$53k-66k (estimate)
2 Months Ago
Help Desk Administrator, ACT
$53k-66k (estimate)
Full Time 2 Months Ago
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Careers — The Unconventional is Hiring a Help Desk Administrator, ACT Near Norfolk, VA

EEO STATEMENT

Yorktown Systems Group, Inc. is an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

ABOUT THE ORGANIZATION

Yorktown Systems Group, Inc. is a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success.

Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance.

Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals.

The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information.

Job Title
Help Desk Administrator, ACT
Location
Norfolk, VA - Norfolk, VA 23501 US (Primary)
Category
Contractors
Job Description

Summary:

The Unconventional is seeking a qualified applicant to work in Help Desk and Administration providing support to the NATO Allied Command Transformation (ACT) program. The main objectives of the ACT are to provide appropriate support to NATO missions and operations; lead NATO military transformation; improve relationships, interaction and practical cooperation with partners, nations and international organizations.

Specific duties may include, but are not limited to:

  • Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays.
  • Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
    • Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification.
    • Support any helpdesk questions received by email or phone.
    • Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform.
    • Support various communities of interest within NATO in customization and maintenance of JADL pages.
    • Work closely with NCIA to ensure the services are available and operational on the NATO networks.
    • Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.
Job Requirements

Required Qualifications:

  • A minimum of 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System.
  • A minimum of 3 year’s (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system.
  • A minimum of 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion.
  • Experience in helpdesk tracking software and trouble ticket supporting software.
  • Experience in producing reports and metrics from a LMS or by interrogating the database.
  • Experience in cyber issues and protecting the system and network from unauthorized access.
  • Two years of vocational training in computer related science or related subjects in the educational domain
  • Fluent in English (Written and Oral).

Clearance: Must possess a NATO SECRET – level clearance or active SECRET security clearance.

Location: Norfolk, VA

Travel: Some travel may be required

Job Type
Full-time
Exemption Type
Exempt
Travel
Some travel may be required

Job Summary

JOB TYPE

Full Time

SALARY

$53k-66k (estimate)

POST DATE

03/02/2024

EXPIRATION DATE

07/02/2024

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