Description

Job Summary: Responsible for successful management of the site information technology systems. Conducts computer and system updates. Conducts software updates. Responsible for minor hardware repairs. Install and set up new equipment. Process systems rights authorizations. Provide IT technical support to site staff.

Duties/Responsibilities:

• Must model the Company Core Values and the operating principles at all times. 
• Must create and sustain positive working relationships with co-workers.
• Assists students in adjusting to Center life to enhance student retention by providing supervision, behavior modification, counseling, and by acting as a positive role model and mentor. 
• Ensures that student needs are met in a timely professional manner with the highest degree of customer service in mind.
• Adheres to all PRH and company policies and procedures, and the Center Operating Procedures.
• Prepares reports and forms and documents in CIS case notes and files observations of student’s behavior, performance, notable information or events, and progress towards achieving goals and objectives. 
• Maintains confidentiality but reports significant events or situations immediately through approved channels to ensure the health, safety, and well-being of students and staff, and to ensure that required reporting occurs, and that students receive emergency services as needed.
• Facilitates prompt and appropriate assistance to students in the event of injury, illness, or emotional trauma.
• Ensures equipment and assigned work areas are clean and maintained in accordance with Center, CSD, and DOL standards, including conducting quarterly property counts, submitting property relocation requests, may serve as a property custodian, and submits maintenance requests as needed. Process excess equipment requests for outdated equipment.
• Provides information processing, systems counseling, training and guidance to Center students and staff in regard to Center computer systems and Computer Labs.
• Assists with the implementation and maintenance of computers, networks, peripherals, and software applications necessary in the Job Corps information system. 
• Develops job aids, check lists, training and resource materials for tasks performed in software applications.
• Provides individual and group instruction, as needed, on the use of communications and computer equipment, software applications, and on network features.
• Assists students and staff with application problems and responds to and resolves end user technical problems with communication and computer systems.
• Performs system updates, sets up new computer equipment, conducts minor equipment repairs and or arranges for more complicated repairs.
• Acts as a property custodian for excess computer and communication equipment.
• Acts as property custodian for IT area.
• Processes user application request for Center staff with the data center and monitors staff separations with human resources to terminate access government and company systems.
• Attends staff training sessions as required.
• Performs other duties as assigned.

Requirements

Qualifications:

Minimum: Associates degree in computer technology and two years’ experience in the field.

Preferred: Bachelor’s degree in work-related field, or an equivalent combination of education and experience.

One year’s work-related experience and demonstrated knowledge/skills/abilities working with computers and software. 

Knowledge: Ability to install, configure, troubleshoot, and maintain hardware and software applications. Ability to obtain a state and/or commercial driver’s license if required. Excellent communication skills, both oral and written. Good organizational skills. Knowledge of basic training techniques. Ability to effectively relate to student population. Good presentation skills. Demonstrated ability to manage complex, multiple projects. Must obtain and maintain CPR/FA certification.