At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

POSITION DESCRIPTION:

This position will be responsible for coordination and administration of various human resources tasks and functions as well as provide Tier 1 support for inquiries coming into the team member service center. Will review, scan, download and audit documents into employee personnel files. Will manage data, run reports, and perform assorted administrative tasks associated with the team member life cycle including onboarding, performance management, work authorization and license tracking, and other projects as assigned. The Human Resources Coordinator will also answer general inquiries from team members regarding company benefits, payroll, leave administration, and other employment matters.

ESSENTIAL DUTIES AND TASKS:

• Manage employee personnel files to include reviewing, scanning, and downloading various documents to said files on a routine basis. Auditing files for accuracy. Assisting with pre-employment and onboarding processes and paperwork as assigned.
• Responding to employee questions and concerns including providing problem resolution where appropriate.
• Perform regular unemployment claim administration, maintain accurate Form I-9 records through an audit process to include updating and destroying the termed Form I-9 records, and other administrative tasks as assigned.
• Various administrative processes associated with HR initiatives including engagement surveys, performance management, open enrollment, etc.
• Provides ongoing quality assurance to help streamline processes and create efficiencies where applicable.

QUALIFICATIONS:

• Human Resources experience preferred
• 0-2 years experience managing personnel records, performing audits, customer service, adminstrative duties, etc. at an entry level.
• Able to multi-task and produce work in a fast-paced environment.
• Strong work ethic, high energy level and positive attitude.
• Proven exceptional customer service skills with both internal and external customers.
• Excellent computer skills; must be proficient in Microsoft Office applications. Kronos or Ultipro experience is a plus.
• Self-directed and independent but works as a team player.
• Process oriented with strong attention to accuracy and detail.
• Ability to prioritize responsibilities.
• Pursuit of continuous improvement; enhanceor increase personal knowledge and skills that will assist in job performance.
• Professional written and verbal communication skills.
• Bilingual preferred.