20 veterinary customer service representative Jobs in frederick, md
Opus Global is Hiring a Customer Service Representative Near Frederick, MD
Customer Service Representative at our Frederick Maryland vehicle emissions testing center (VEIP)
Job Description:
* Explain waiver procedures. Review applications for waivers; check VIR for complete and adequate information. Perform waiver inspections and grant or deny waivers according to MVA regulations. Explain waiver denials to motorists, documenting the reason(s) for denial.
* Give tests results to motorists.
* Assist motorists with extension requests; issue extensions in accordance with state guidelines.
* Perform janitorial and facility care tasks as required.
* Perform emissions tests as needed.
* Perform other duties as assigned by station management.
* This is a leased position through Carmel Staffing Solutions.
PRIMARY RESPONSIBILITIES
* Answer questions via phone on all company-supported software applications.
* Troubleshoot equipment problems.
* Determine the source of the equipment problem and advise the customer on appropriate action.
* Answer general program questions from motorists.
* Document resolutions for future reference.
* Provide inbound sales support.
Minimum Qualifications:
* High school diploma or equivalent
* Successful completion of certification training program for customer service/emissions testing
* Thorough knowledge of test procedures
* Automotive knowledge and/or customer service background is preferred, but not required
* Excellent organization skills with keen attention to detail
* Must be able to communicate politely with the general public
* Frequent standing, up to 90% of the time
* Ability to perform emissions testing as needed
Job Summary
Full Time
$40k-50k (estimate)
05/27/2024
06/15/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
