ESSENTIAL JOB RESPONSIBILITIES

Provides competent and compassionate medical care and documents all patient interactions in the patient’s electronic health record (EHR).

Electronically documents adherence to the health maintenance/screening guidelines found in Care Resources Manual of Clinical Care Guidelines, with particular attention to those required for UDS and meaningful use reporting

Committed to maintaining productivity standards set by management by ensuring appointments slots are filled.

Electronically reviews and signs off on laboratory results and other patient related information in a timely fashion.

Electronically reviews and authorizes prescription refills (when appropriate) in a timely fashion.

Electronically reviews and authorizes Specialist follow up referrals (when appropriate) in a timely fashion.

Electronically enters Charges related to patient care in EHR.

Provides medical cross coverage within own medical specialty as required. Internal medicine PCPs will only cross cover with Family Practice for adult and adolescent patients.

If necessary, when on call, securely accesses patients’ records using the policy “Access to Patients Electronic Health Records Outside the Agency”.

If necessary, completes documentation after hours in patients’ charts securely accessing patients’ records according to policy “Access to Patients Electronic Health Records Outside the Agency”.

Promotes Agency’s ancillary services (i.e. Nutrition, Dental, Psychosocial, Specialty Care) when clinically indicated and appropriate.

Completes all required documents/forms on behalf of patients.

Assists with completion of monthly Medical Quality Assurance assessments (QA records review)

Meets with CMO/Medical Director to staff cases, discuss procedures and quality assurance.

Conducts special projects as assigned and related to the operations of the Medical Care Programs.

Completes all required trainings (i.e., NetSmart)

Participates in agency developmental activities as requested.

Other duties as assigned.

Culture of Service: 3 C’s

Compassion

Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language

Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided

Safety

Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon assigned role in Emergency Code System

Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)

Documents patient’s medications correctly, Makes sure each patient knows which medicines to take when they are at home and encourages each

patient to bring their up-to-date list of medicines every time they visit the doctor.

Culture of Service: 3 C’s
Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Other

Participates in training sessions and other meetings as required by the agency and/or funding sources.

Participates in agency developmental activities as requested.

Other duties as assigned.

JOB SPECIFICATIONS

Education:

Master’s or Doctoral degree in Nursing with Nurse Practitioner concentration from a nationally accredited program.

Training and Experience:

Family or Adult Medicine Practice experience is required, including gynecology. At least two years of experience in a diverse clinical work focused on the LGBT population is highly preferred. Experience in clinical work with HIV infected persons specifically men who have sex with men (MSM) is highly recommended. HIV/AIDS medical training/certifications are preferred. Substance abuse treatment experience preferred. Maintaining 30 hours CME in HIV every 2 years may be required.

Licenses and/or certifications:

Florida License, Board certification (ANCC/AANP)

Job Knowledge and Skills:

Bilingual (English-Spanish or English-Creole) is preferred. Computer knowledge should include NextGen (internal training provided), Microsoft Outlook, Word and Excel. Excellent organizational, communication, problem solving and teamwork skills are required to provide adequate treatment to patients, make referrals to appropriate specialists for diagnostic purposes and prioritize patient care issues and standards of care. Demonstrated knowledge along with the ability to work within an LGBT-friendly, multicultural and diverse population is required. Sensitivity and knowledge of the LGBT community is highly recommended.

Other:

Own transportation may be required.

Flexible schedule may imply working extended days or weekends.

PHYSICAL REQUIREMENTS

This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens. Frequent walking, standing and exposure to hazardous materials. Occasional bending, stretching/reaching, and driving may be required. Work is performed in offices and medical settings.

Experience

• 2 year(s): Family or Adult Medicine Practice experience is required, including gynecology. At least two years of experience in a diverse clinical work focused on the LGBT population is highly preferred. Experience in clinical work with HIV infected persons specifically men who have sex with men (MSM) is highly recommended. HIV/AIDS medical training/certifications are preferred. Substance abuse treatment experience preferred. Maintaining 30 hours CME in HIV every 2 years may be required.

Education

• Doctorate or better in Nursing
• Masters or better in Nursing

Licenses & Certifications

• BLS
• APRN
• Board Certification

Skills

• Achievement
• Caring
• Checking for Accuracy
• Collaboration
• Comforting
• Commitment
• Compassion
• Conceptual Thinking
• Conflict Resolution
• Constructive Criticism
• Continuous Learning
• Cooperation
• Coordination
• Courteous
• Critical thinking
• Customer Service
• Documentation
• Integrity
• Interpersonal Skills
• Microsoft Office
• Multitasking
• Patience
• Planning & Organizing
• Problem solving
• Quick Thinking
• Self-motivation
• Telephone
• Verbal Communication
• Written Communication

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals