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We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Valley Stream, NY. You should have the ability to diagnose and resolve technical issues, both computer and network based. Excellent communication skills are a must, along with being customer focused and having patience. Ability to document technical issues and resolution of tickets via help desk ticketing system.
Experience with the following: Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer. Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
Knowledge of ConnectWise service desk, and ConnectWise automate a plus
This is a full time position
Full Time
$55k-68k (estimate)
04/26/2024
05/09/2024
callcni.com
Reno, NV
<25
Business Services
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.