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Description
Mission Statement:
Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to our patients. They serve as advocates for all of those in our Northeast Ohio community, especially the most vulnerable.
Job Summary:
The Clinical Support Supervisor reports directly to the Director of Clinical Nursing, and successfully supervises the organizational and administrative operations of the clinical support staff including hiring, training, evaluating and the day-to-day management of the team. and provides daily supervision to Medial Records Coordinator (MRC), Patient Care Coordinators (PCC’s) and Patient Service Representatives (PSR’s) to improve productivity, quality, and efficiency of clinical operations.
Task Responsibilities:
*Include but are not limited to:
• Provides information, guidance, and supervision to clinical support staff to ensure efficient day-to-day support to ensure quality patient care. Coordinates PSR and PCC clinical staffing support between multiple locations
• Provides training to new and existing MRC, PCC and PSR staff as well as providing day-to-day oversight and serving as an internal resource.
• Effectively manage and collaborate with third party call center.
• Make sure PCC and PSR staff register, schedule and process patients through the system while ensuring optimal patient flow and care. Ensures accuracy of the registration process, monitoring reports and updating information accordingly and addressing staff timely.
• Audit PSR and PCC records for new enrollments, appointments, programs, services, referrals, and insurance to ensure appropriate caseload distribution, accuracy and good patient care.
• Make sure PCC’s accurately coordinate care with and for the medical team, by scheduling patient appointments, specialist appointments and coordinating diagnostic tests, conducting the appropriate follow up and working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records.
• Report, analyze and resolve system, patient and operational issues that impact service quality. Strive to provide all patients with an outstanding experience.
• Provide guidance to staff regarding best practices, telecommunication and patient care processes Communicates updates, information, and training as appropriate to MRC’s, PCC’S, and PSR’s.
• Review and audit new enrollments and prior authorizations and referrals.
• Monitors the daily attendance line and provides daily updates to the director and staff.
• Conducts performance evaluation and manages staff performance goals. Provides staff development, and corrective action. Review and approve employee time.
• Monitors inventory supplies and completes ordering with the approval of DON-Clinical.
• Preparation and review of operational reports and schedules to ensure accuracy and efficiency.
Requirements
Minimum Education and Experience:
Required:
Full Time
Ancillary Healthcare
$91k-117k (estimate)
05/07/2024
07/05/2024
carealliance.org
CLEVELAND, OH
25 - 50
1985
Private
FRANCIS A AFRAM-GYENING
<$5M
Ancillary Healthcare
The job skills required for Clinical Support Supervisor include Patient Care, Leadership, Scheduling, Clinical Nursing, Patient Flow, Interviewing, etc. Having related job skills and expertise will give you an advantage when applying to be a Clinical Support Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Clinical Support Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Clinical Support Supervisor positions, which can be used as a reference in future career path planning. As a Clinical Support Supervisor, it can be promoted into senior positions as a Head Nurse - Industrial that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Clinical Support Supervisor. You can explore the career advancement for a Clinical Support Supervisor below and select your interested title to get hiring information.