As a Customer Service Specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a Customer Service Specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries.Essential Functions:Must have strong customer service skills.Strong critical thinking skills.Proficient problem solving skills.Develop relationships with general managers and retail client team members to assist with member needs and team issues.Ability to conduct phone calls professionally and efficiently.Ensure routes are effectively audited daily and weekly.Act as the liaison between driving teams and retail customer.Act as liaison between driving teams and end user member. Work closely with management to analyze metric data and best way to coach teams for improvement.Research, identify and establish delivery failures to assist management with improving overall weekly, monthly and quarterly metrics.Other duties as assigned.Other Requirements:High school degree or equivalent.Minimum one year of related experience in customer service skills.Prior transportation experience preferred.Confidence to speak with members.Ability to deal with difficult people with empathy and understanding.Ability to problem solve quickly.Must be proficient in Microsoft Office Suite.Must be proficient in data retrieval from internet job databases.Strong written and verbal skills.Must be professional in presentation and interaction.Must be highly detail oriented.Must be able to record data accurately.Must have flexibility to adapt to shifting priorities.Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.Ability to effectively respond and interact with all levels of organization.Must have positive work ethic, ability to connect and inspire others, and communicate clearly.