Overview

WHO are we looking for?

CAPTRUST is seeking an Institutional Client Service Manager who will support our efforts of delivering high-level service to clients at our firm. The Manager will act as a resource to our client service team members through mentorship and strategic oversight to ensure both the quality of services provided to clients as well as the maintenance of our culture of integrity, teamwork, and putting clients' interests first. Primary responsibilities may include the following, among others:

Responsibilities

• Lead a team of client service team representatives responsible for delivering exceptional, proactive service to valued client relationships while contributing to initiatives supporting and advancing the overall client experience
• Build an intentional, purposeful relationship with financial advisors, consistently requesting feedback on client service teammates and overall service levels
• Assist client service team representatives and financial advisors with complex issues and projects including client related assignments, projects, and inquiries
• Sets expectations for client service team representatives to monitor metrics and service standards
• Contribute to enhancements in client service and procedures by participating and/or leading departmental initiatives/projects
• Develop strong working partnerships with other departments in the firm
• Performs other duties and special projects as required

Qualifications

Minimum Qualifications:

• Completion of a four-year college degree or equivalent years of experience
• 8-10 years experience working in client service in the investment advisory, brokerage, or financial services industry
• 4 years experience managing large teams

Desired Qualifications/Skills:

• Working knowledge of ERISA guidelines and regulations
• Comprehension of the qualitative and quantitative aspects of various types of investments including mutual funds, separate accounts, alternatives, and private equities
• Understanding of the various levels of investments including the fund managers and associated expenses
• Proven track record in project management

WHAT can you expect from your career at CAPTRUST?

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Employee ownership opportunities
• Brick Bonus success sharing program
• Comprehensive health coverage Virgin Pulse wellness platform
• 401(k) program with a 5% employer match financial planning for colleagues

WHERE will you be working?

4208 Six Forks Rd #1700 | Raleigh, NC 27609

15 Independence Blvd | Warren, NJ 07059

3100 Village Pt #200 | Cherston, IN 46304

33 W Monroe #1000 | Chicago, IL 60603

Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite

HOW do we build a world class organization one brick at a time?

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

Are you the next brick?

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity

EEO/Diversity Statement:

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #mid-senior