Capone's Dinner And Show in Kissimmee, FL is looking for one customer service to join our 85 person strong team. We are located on 4740 W. Irlo Bronson Memorial Hwy. Our ideal candidate is attentive, punctual, and hard-working.

Position Summary

The Box Office Customer Service Representative position provides customer service, cash handling, and ticketing services in our box office. The Customer Service Representative is one of a team on the front line interacting with our guests and providing for their needs over the phone as well as in person.

Essential Duties and Responsibilities

• Assist customers with Ticket option decisions.
• Resolve customer conflicts with guidance from supervisor.
• Understand and relate purchasing policies to customers.
• Collect complete and accurate data from customers.
• Process phone and in person orders using reservation and POS systems.
• Follow proper cash handling procedures and reconcile daily transactions.
• Maintain a positive attitude and a genuine interest in helping others.
• Work regular weekly shifts, including days, weekends and evening as assigned.
• Assist with incoming and outgoing customer calls.
• Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner.
• Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.
• Maintain quality database entry practices.
• Assist with night of show walk up sales and will call distribution.
• Troubleshoot night of show customer issues in a professional manner.
• Perform other duties as required

Qualifications

• Attention to detail.
• Customer service experience, preferably in the ticketing, entertainment, or hospitality industries.
• Strong written and verbal skills.
• Skill using computer software programs including point of sale systems and Microsoft Office.
• Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and staff.
• Knowledge of basic cash handling procedures.
• Ability to initiate and build relationships with customers and interact via telephone and in person with customers.
• Possess high standards of integrity, credibility, and reliability.
• Works well independently and in a group setting, a true team player.
• Ability to maintain a high level of poise and professionalism in all circumstances.
• Ability to work a flexible schedule including days, evenings and weekends.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Capone's Dinner and Show: When it comes to Orlando dinner shows, Capone's is FUN-tastic! Knock three times, give the secret password and discover the mysterious world of 1931 gangland Chicago. Our entertaining, hysterical, all-new show delivers loads of laughs, gangster action, audience interaction and toe-tapping musical productions. Fun for all ages….it’s a blast! Learn more about us at www.alcapones.com.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.