Job Title : Field Tech (Desk Side) Support Analyst
Location : Atlanta, GA 30303 (100% Onsite from Day 1)
Duration: 6 Months Contract (with a possible extension)

Job Description:
The Field Tech Support Analyst will be assigned to 1 or more schools or locations.
The number of assigned locations depends on the student enrollment and number of employees.
Work is directed by the IT Specialist/Manager for the assigned cluster to meet the operational needs of the assigned school.
Key Responsibilities:
Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact.
Troubleshoot and/or replace Kronos hardware.
Maintain and troubleshoot location Marquee signs.
Troubleshoot and resolve minor wireless and network issues.
Install OS updates and patches on Apple, Chrome books, and Windows based PC devices.
Install, configure, and support printing devices.
Coordinate removal of obsolete equipment as required.
Serve as first point of contact for Media Center Specialists/Technical Liaisons for one- to-one student devices as needed.
Meet with onsite vendors as required to support L3 teams.
Assist with deployment of new equipment.
Check monitoring tools for any school outages (wireless AP, switches, kronos clocks).
Skills and Qualifications:
3 years of work experience minimum
A Certification
Strong customer service skills
Proficient in understanding network infrastructure and wireless support
Prior experience with Desk Side support is a MUST.
Microsoft Windows certification is a plus.
ITIL experience/certification is a plus.
Must have a clean criminal record with the ability to pass fingerprint background check.
Must hold a valid driver's license and dependable personal vehicle.
Minimum of Associate degree (preferred)
3 years of experience in field tech support or equivalent combination of education and experience will be considered.