Access Global Group is hiring an experienced Field Tech Support Analyst for our Consulting Division.

• REQUIRED : Must be local to Atlanta Georgia- US-Residents US WORK-AUTHORIZED
• TERMS: ONSITE 6 months potential extensions
• EMPLOYMENT TYPE: W2, 1099 and H1-TRANSFERS candidates ARE accepted at this time

INTERESTED:

• Navigate to www.acsgbl.com/careers > Locate " Field Tech Support Analyst " > Click " Apply Now "

Exact pay rate will vary based on skills, experience, and location.

We are seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.

Summary:

The Field Tech Support Analyst will be assigned to 1 or more business unit locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the IT Specialist/Manager for the assigned cluster to meet the operational needs of the assigned location..

Scope of Work/Key Responsibilities:

Adhere to established standard operating procedures and service level agreements through the following:

• Maintain exceptional customer service posture at ALL TIMES
• Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues
  reported
• Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
• Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
• Support a teaming environment with field support technicians at other schools within your
  assigned cluster and beyond

Perform support activities including but not limited to:

• Proactively check the status of computer labs & media center computers on a daily basis
• Maintain and update Chrome carts for use
• Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
• Ensure "test readiness" for standardized tests through updating carts and lab equipment
• Troubleshoot and/or replace Kronos hardware
• Maintain and troubleshoot location Marquee signs
• Troubleshoot and resolve minor wireless and network issues
• Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
• Install, configure, and support printing devices.
• Maintain accurate asset assignment in Nimbus and Incident IQ.
• Maintain work areas and workspaces, including MDF/IDF closets
• Coordinate removal of obsolete equipment as required
• Serve as first point of contact for Media Center Specialists/Technical Liaisons for one- to-one student devices as needed
• Meet with onsite vendors as required to support L3 teams
• Assist with deployment of new equipment
• Check monitoring tools for any outages (wireless AP, switches, kronos clocks)
• Provide support for IT projects and AV events in the assigned schools
• Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
• Record and submit checklists or other documentation as required for upward reporting and
  accountability
• Attend mandatory monthly professional development meetings
• Retrieve parts or other items needed to resolve issues from the APS IT Warehouse
• Other duties as assigned.

Skills and Qualifications:

• 3 years of work experience minimum
• Strong customer service skills
• Strong oral and written communication skills
• Proficient in understanding network infrastructure and wireless support
• Prior experience with Desk Side support is a MUST
• Microsoft Windows certification is a plus
• ITIL experience/certification is a plus
• Must have clean criminal record with the ability to pass fingerprint background check
• Must be authorized to work in the United States
• Must hold a valid driver's license and dependable personal vehicle

Personal Attributes:

• Must be punctual, present and visible throughout the workday
• Creative, curious, analytical, enthusiastic and display strong attention to detail
• Ability to work independently and effectively on tight deadlines, as necessary
• Excellent command of English language
• Exceptional customer service skills, including the ability to interact professionally with a
  diverse group of customers
• Positive and productive team player
• Desire to learn new skills as technology evolves
• Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes
  allowed)
• Neat and clean appearance to include personal hygiene

Certifications/Education/Training:

• A Certification
• Minimum of Associate degree (preferred)
• 3 years of experience in field tech support. Equivalent combination of education and experience will be considered.

Work:

• This work will be completed on-site at any of the Atlanta locations or other buildings (depending on event) in the metro Atlanta area.

• The analyst will work M-F. Hours may vary to accommodate the hours for the business unit, and special events.
• Field techs are required to retrieve parts or other items needed to resolve issues from the Business Unit IT Warehouse

BENEFITS For W2 employees, AGG offers the opportunity for growth and advancement, as well as a competitive base salary, medical benefits & 401k.

LOCATION This is an onsite role in Atlanta GA.

ABOUT ACCESS GLOBAL GROUP ( www.acsgbl.com )

Access Global Group is a team of experts in Salesforce Consulting, Support, and Managed Services. Living up to our name, we are a truly global company with offices throughout the United States, Canada, and India and successful projects throughout 37 US states and 15 countries.

Access Global Group is a fully remote company, which means we aren't limited to hiring within the confines of a single district or region. We can add talented individuals to our team based on experience, certifications, and skills from across the globe. This gives our clients access to the most exceptional team overall, not just in their area. Since solutions come in all shapes and sizes, we believe the best team should be just as unique.

The Access Global Group team is comprised of individuals with a wide variety of languages, backgrounds, stories, experiences, and expertise. This makes it hard to find a problem we haven't encountered before and certifies that there is no limit to what can be achieved with Access Global Group.

EMPLOYMENT POLICY

• AGG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Requires the ability to speak, hear, see, and use a computer and other office-related equipment.

Interested in this role?

Kindly apply at www.acsgbl.com/careers > APPLY NOW.

Our recruitment team looks forward to reviewing your experience!