Experienced Service Advisor

As a proud member of The Del Grande Dealer Group (DGDG) - the Bay Area’s Largest Family-Owned Automotive Group, we’re honored to be named ‘Chevy Dealer of the Year’ for four years. We sell more electric vehicles than any dealership in the country and we service over 30,000 vehicles per year. Be happy - apply today for an exciting opportunity to join our world-class team!

As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department. 

What you'll be working on:

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK 

• Meet guests’ needs throughout the entire service process 

• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs 

• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail and obtain proper authorization before any additional repairs are performed 

• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus 

What you need to bring to the table:

• 2 years of previous Service Advisor experience

• General Motor (GM) experience preferred

• X-Time and CDK experience preferred

• Valid state driver's license and good driving record (no major violations)

• Commitment to excellent guest experience - on the phone/email, in the store, and after purchase

• Availability to work evenings and weekends 

We set you up for success: 

We have an in-house training team and career paths for all positions with opportunities for growth and advancement. 

What's in it for you: 

• Medical, Dental, and Vision 

• 401K with company match 

• Flexible Spending Accounts

• Employee Assistance Program 

• Employee Vehicle Purchase Program 

More about DGDG: 

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 12 consecutive years(not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience. 

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. 

“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us! 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.