4 Guest Services Representative Jobs in Sapphire, NC
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Capital Vacations is Hiring a Guest Services Representative Near Sapphire, NC
WHAT YOU'LL DO
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.
RESPONSIBILITIES
- Responsible for the efficient and courteous operation of the front desk.
- Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
- Answers and transfers call from the switchboard using proper telephone etiquette.
- Answer guest questions about local restaurants and attractions.
- Make courtesy calls and follow up calls to all guests’ issues.
- Send confirmation letters to owners/guests.
- Coordinate with all other departments to ensure a smooth response to guest’s requests.
- Process all incoming revenue from all departments daily.
- Open and close the credit card machines and cashier audit reports.
- Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
- Order office supplies as needed.
- Prepare night audit daily.
- Enter maintenance and service requests in SPI promptly.
- Make reservations courteously and efficiently.
- Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
- Run reports and correct errors before guest check-in.
- Perform any other inventory management changes as directed by the supervisor or manager.
- Prepare check-in packets for the upcoming week.
- Make rental calls to notify owners whether their villa rented or not.
- Respond to online reviews.
- Reconcile rentals for the previous month.
- Check online travel agents for rental inbound.
- Daily post office and banking run.
- Block RCI points for unpaid accounts.
- Manage RCI banking, membership changes, and cancellations.
- All other duties as assigned by management
BENEFITS, COMPENSATION, TRAINING
QUALIFICATIONS
- High School Diploma/GED
- Experience from which comparable knowledge and abilities are acquired
- Basic computer skills
- Great attention to detail
- Excellent Customer Service skills with the ability to work under pressure
- Bilingual is a plus
- Active listener with the ability to solve problems
- Work with minimal supervision
- Excellent verbal and written communication skills
- Flexible schedule – Ability to work evenings, holidays and weekends are a must
Job Type: Full-time
Pay: $12.06 - $16.33 per hour
Work Location: In person
Job Summary
Full Time
Accommodations
$39k-50k (estimate)
05/27/2023
06/19/2023
capitalvacations.com
MYRTLE BEACH, SC
200 - 500
1978
KAREN MIDDLETON
$10M - $50M
Accommodations
Related Companies
About Capital Vacations
Capital Vacations is one of the largest managers and developers of North American vacation interval resorts. We provide our customers with tailored hospitality and vacation offerings. Capital Vacations is comprised of three renowned resort brands, Capital Resorts Group, Defender Resorts and SPM Resorts. We currently operate seventy resorts throughout the United States and Caribbean.
The job skills required for Guest Services Representative include Customer Service, Guest Service, Confidentiality, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
Accepts payment, makes change and presents departing guest checkout statements.
02/11/2022: Biloxi, MS
Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.
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They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/26/2022: Little Rock, AR
Verifying guest details upon arrival and allocating guest rooms.
03/17/2022: Lorain, OH
The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.
01/03/2022: Boulder, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
01/27/2022: New York, NY
A guest service representative generally needs to have excellent communication skills.
12/31/2021: Lafayette, LA
Listen, understand and take action.
01/18/2022: Chico, CA
Measure and analyse customer feedback.
02/22/2022: Canton, OH
They also do greetings upon arrival of the guest and making them feel welcomed
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Step 3: View the best colleges and universities for Guest Services Representative.
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