2 Guest service associate Jobs in Marathon, FL
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Capital Vacations is Hiring a Guest service associate Near Marathon, FL
Job Description - Non-Exempt
Position Title : Guest Services Associate
Reports To :
FLSA Status : Non-Exempt
Purpose
The Guest Services Associate is responsible for interacting with Capital Vacations guests and owners via telephone or in-person to gain or provide information in response to inquiries or requests while ensuring an enjoyable customer service experience.
The Guest Services Associate checks in guests and Owners for presentations and provides back-up for gifting and welcome center.
Principal Duties and Responsibilities
- Greets and checks in guests and Owners
- Completes Pre-Arrival calls to all mini-vac package guests
- Prepares tour flow, prints gifting
- Runs and prepares reports at both opening and closing
- Completes 6-week projections and In-House reports as requested
- Communicates all pertinent and required information / reports to DOS, DOM, MOM, TO, etc.
- Answers phones
- Makes reservations
- Prepares and runs daily gifting inventory audit
- Provides backup for gifting, welcome center, and contracts departments
- Calls no shows and reschedule
- Fulfills any additional duties as required
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience :
- High School Diploma / GED
- Prior Front Desk / Customer Service experience in a resort or hotel environment preferred but not required.
Skills, Knowledge, and Abilities :
- Basic computer skills
- Attention to detail
- Customer Service skills
- Ability to work with minimal supervision.
- Excellent verbal and written communication skills
Shift : 40-hour work week, which will include holidays and weekends; additional hours may be necessary to accommodate tour flow
- Regular Hours (8 AM- 5PM) 1 hr. lunch included.
- Available to work on Saturdays.
- Sundays are OFF. Travel :
- None
- None
Last updated : 2024-04-27
Job Summary
Full Time
Accommodations
$28k-37k (estimate)
04/29/2024
05/12/2024
capitalvacations.com
MYRTLE BEACH, SC
200 - 500
1978
KAREN MIDDLETON
$10M - $50M
Accommodations
Related Companies
About Capital Vacations
Capital Vacations is one of the largest managers and developers of North American vacation interval resorts. We provide our customers with tailored hospitality and vacation offerings. Capital Vacations is comprised of three renowned resort brands, Capital Resorts Group, Defender Resorts and SPM Resorts. We currently operate seventy resorts throughout the United States and Caribbean.
The job skills required for Guest service associate include Customer Service, Guest Service, Confidentiality, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service associate positions, which can be used as a reference in future career path planning. As a Guest service associate, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service associate. You can explore the career advancement for a Guest service associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Associate job description and responsibilities
Monitor all check-in of guests and process all complaints and requests
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Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
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Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Associate jobs
Guest Services Associate falls under the broader career category of Hotel, Motel, and Resort Desk Clerks.
02/12/2022: Florence, AL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
01/26/2022: Eugene, OR
A good guest services employee greets every guest with a smile and kind word.
01/26/2022: Evansville, IN
Because a guest service associate has to multitask and serve many guests at once, a good employee must keep calm under pressure.
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The best guest service professionals have a deep knowledge of how their companies’ products work.
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Step 3: View the best colleges and universities for Guest Service Associate.
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