Twin Peaks Resort Whistler is now hiring for a Guest Services Representative at our location. Twin Peaks is managed by LaTour Group Management Canada, Inc.
What's in it for you? Competitive pay based on experience!
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel related expenses like airfare, car rental and more.

Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, company paid life insurance, RRSP with company match, ancillary benefits, and much more! LaTour Group Management Canada, Inc., manages more than 60 units across 6 properties in Whistler. Valid work permit required. LTC does not provide housing in the Whistler area.
Pay: $25 per hour
POSITION SUMMARY
The Guest Services Representative/Admin (GSRA) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately. The administration functions of this position are related to report processing, AP processing, vendor management, and providing support to the Operations Manager.
ESSENTIAL FUNCTIONS

• Greets guests warmly and efficiently facilitates their check-in and check-out process.
• Ensures that welcome and departure calls are being placed in accordance with company standards.
• Anticipates guests’ needs and resolves their questions/problems or refers them to the appropriate person for resolution.
• Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
• Completes the shift checklists accurately and submits them to the Operations Manager or places them in the Manager’s mailbox by the end of the shift.
• Communicates often with houseperson, Operations Manager and maintenance staff on the status of all rooms and guests needs.
• Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
• Maintains a neat, clean, and organized environment.
• Maintain the Property Management System SPI regarding vacancies, reservations, and room assignments.
• Assign rooms for arriving guests.
• Present statements of charges to departing guests and collect payment.
• Report Processing in the Property Management System
• Accounts Payable Processing through a software program, entering invoices once approved

The GSRA may also:

• Perform concierge duties.
• Assist with houseman duties as needed.
• Quality check rooms on occasion

POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials
This position requires a high school diploma or GED.
Experience
Customer Service experience is preferred, but not required.
Previous experience with SPI a plus!
LTC’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
WORK ENVIRONMENT
The Guest Services Representative/Admin works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.