Capital One, a Fortune Magazine "100 Best Companies to Work For," is seeking an experienced Marketing Operations Project Manager. The Capital One US Partnerships Card Business is transforming Marketing Operations to be a catalyst, enabling business teams to achieve their goals through the adoption of marketing automation capabilities supported by well managed delivery processes. We strive to be a catalyst and enabler for the business to achieve its growth targets through the delivery of quality, well-managed marketing & servicing campaigns while driving adoption of Salesforce Marketing Cloud (SFMC) capabilities.

This exciting Sr. Manager, Marketing Operations Project Manager role will be at the helm of leading the operations transformation and modernization within Partnerships, bringing together an agile operating model, scaling, and change management. This role will work closely with leaders across Partnerships to drive strategy and execute on high priority projects while leading transformational operating model and process changes to drive towards the destination of operations delivery.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

Responsibilities

• Leading moderate to large complex projects and programs by providing strategic direction

• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

• Partnering cross-functionally with customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Drive efficiency and effectiveness of marketing execution, including automation of planning and scheduling tools on Workfront

• Lead cross-functional Marketing Operations Transformation team to migrate marketing emails to Salesforce Marketing Cloud, establishing the foundation for journey orchestration across channels

• Prioritize, negotiate and remove blockers to orchestrate successful launch of intent in a well managed environment

• Identify and implement process improvements in coordination with delivery leads to drive issue resolution/risk mitigation activities

• Lead cross-functional Delivery Operations transformation team to migrate marketing emails to Salesforce Marketing Cloud, establishing resourcing and capacity models for prioritization to enable transformation journey

• Drive efficiency of campaign builds through automation and optimization of the end-to-end process

Characteristics we're seeking

• Seasoned Marketing Delivery/Operations leader driving transformation and change management of teams

• Demonstrates thought leadership, can set a robust agenda and drive sustainable solutions

• Strong process skills with the ability to proactively identify impediments on the critical path and remove them

• Excellent communication skills to engage intent owners across a variety of levels and experience with Marketing Experience delivery

• A structured problem-solving approach to help a team work through a wide range of issues, innovating thinker on efficiency and effective operations

• Ability to prioritize across different types of value dimensions while maintaining a balance of performance and quality/risk

• Desire to collaborate across component teams and organization structures to influence core needs for Partnerships marketing and business needs

• A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience

Basic Qualifications

• Bachelor's Degree or Military experience

• At least 8 years of Process and Project Management experience

• At least 2 years of People Management experience

Preferred Qualifications

• Master's Degree

• 9 years of Project Management experience

• 2 years leveraging Workfront or other project management systems

• Experience working in a regulated industry

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).