Join Arthur Ermlich Farmers Insurance, a customer-focused insurance agency located in VIRGINIA BEACH, Virginia. As an Insurance Customer Service Representative, you will be an integral part of our team, providing exceptional service to our valued clients.

At Arthur Ermlich Farmers Insurance, we value our customers and go above and beyond to meet their insurance needs. From handling policy inquiries to providing assistance with claims, you will play a pivotal role in ensuring our clients receive personalized, prompt, and professional service.

We are seeking a highly motivated and customer-oriented individual who thrives in a fast-paced environment. Strong communication skills, both verbal and written, are essential to effectively address client inquiries and provide accurate information.

Annual Base Salary Based on Experience

Flexible Schedule

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Hands on Training

Responsibilities:

• Handle incoming calls and emails from clients, providing prompt and accurate responses to their inquiries
• Assist clients with policy changes, billing inquiries, and claims reporting
• Review and update client information, ensuring accuracy and completeness
• Provide quotes and information on insurance products to potential clients
• Maintain a high level of professionalism and empathy while addressing client concerns
• Collaborate with team members to resolve complex client issues

Requirements:

• Prior experience in customer service, preferably in the insurance industry
• Excellent communication skills, both verbal and written
• Strong attention to detail and problem-solving abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficient computer skills, including experience with CRM software
• Ability to work well independently and as part of a team