Position Description

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.” 

Provides analytical, technical, and problem resolution support to all modules within the Benefits1application, and peripheral systems. Conducts or participates in activities related to planning, controlling, and directing, and performing system enhancements, corporate projects, testing processes and/or system changes and configuration/support. The analyst must use knowledge of existing business practices, systems, procedures, policies, current testing tools/practices and their inter-relationships to provide and ensure innovative approaches and solutions to business problems and requirements in the supported systems. The analyst is responsible for obtaining necessary approvals on Benefits1 systems configuration, systems testing and application changes.

Responsibilities and Qualifications

• 15% - Supports core functional system targeted applications (Benefits1) and tasks. Includes understanding of end to end process. Demonstrates the ability to create and run simple queries. Includes all previous grade level expectations.
• 15% - Ability to serve as an IT&D Sales and Product Solutions department project lead for department/corporate projects and/or maintenance activities as assigned. Includes the ability to communicate project team status updates verbally and in writing to all team members. Ability to identify potential projects risks and contingencies. Consider root cause analysis and identify process improvement opportunities.
• 10% - Ability to elicit and/or document detailed business requirements and/or user stories to support configuration and system changes.
• 10% - Understand end to end processes and down stream impacts when system and process changes occur. Organizes information and data to identify and explain major trends, problems, and causes. Includes all previous grade level expectations.
• 15% - Serve as a subject matter expert for sales and product solutions business processes and technical detailed knowledge.
• 10% - Mentor less experienced staff in an informal setting. Responds to questions from internal and external customers. Act as a “coach” to staff learning department functions. Ability to document processes and procedures.
• 10% - Ability to summarize verbally and in writing advanced analytical research that is understandable to the intended audience. Ability to facilitate meetings including preparing agendas, minutes, and other documentation as needed. Communicate any roadblocks or impacts to both management and business areas.
• 15% - Performs application testing for maintenance and corporate projects. Ability to write test plans, set up test data, execute test scenarios and document defects. Review and coordinate testing with business areas. Communicate test status and milestones to dept and project management. Serve as a test lead on projects. Evaluate and effectively communicate testing defects and negative business impacts to ensure they are being addressed with a sense of urgency.

Leadership:

• Ability to lead meetings and give presentations to both management and staff. Includes the ability to develop teamwork among diverse groups.

Skills:

• Ability to analyze problems and issues, determine impact, and develop business solutions for system changes. Ability to act as a liaison and recommend solutions to a variety of departments, as well as other Plans and other external business partners.

• Ability to plan, organize, lead and control projects. Includes the ability to effectively communicate in writing and verbally with technical and non-technical audiences. Also includes persuasion and negotiation skills to resolve differences with skill and understanding.

• Ability to quantify and prioritize assigned activities, the ability to adapt to changing priorities, and perform duties with minimal supervision. Includes ability to act both independently and as part of a team. 

Knowledge:

• Knowledge of the health care industry and CBC corporate structure. Includes knowledge of standards, policies, and business practices and procedures for multiple departments/systems. Is familiar with those business services, systems and/or processes provided by external business partners.
• Knowledge of data processing terminology and concepts. Includes a high level technical understanding of technologies such as Microsoft Office Suite, Crystal Reporting, Data Modeling and Intranet Technology as well as knowledge of batch and real-time processing environments. Also includes knowledge of online change methodologies (i.e. Remedy), Quality Center and Web-Based Products. Experience working with testing tools, such as HP WinRunner/QTP, and LoadRunner, especially for regression testing and performance measurement.
• Knowledge of one or more Benefits1 Modules; ability to self-direct and learn additional modules as needed. May include .Claims, .Sales, and/or .Docs.
• Knowledgeable and capable of conducting cost benefit analysis techniques.

Experience:

• Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science; and three years' relative experience.

• Experience working with Benefits1® as an integrated business system that handles sales and product solutions business processes. Familiar or experienced in any of the peripheral systems, including Facets.

Education and Certifications:

• Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science; and three years' relative experience.

Physical Demands:

While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must occasionally lift and/or move up to 5 pounds. (Note: this statement was pre-populated). Sedentary work involving significant periods of sitting, talking, hearing, keying and performing repetitive motions.

Other:

• Travel may be required and could potentially include overnight excursions.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a diverse and caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.