Job Position: eBanking Specialist Date: April 2024

Position Type: Full-Time FSLA Category: Non-Exempt

Job Summary:

Works with eBanking Manager to assist with oversight of daily operations of digital banking products and ACH, including online and mobile banking and ACH file review/transmission. Works with digital banking related third party vendors to ensure our digital banking platform is operating efficiently. Provides prompt, professional, and courteous operational support as needed.

Primary Responsibilities:

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Applicant may be required to perform other related duties as assigned.

• Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and external customers by answering questions, researching information, and providing solutions associated with all digital banking products and services.
• Reviews all periodic system updates for the digital banking platform.
• Maintains customer, user and login profiles on the digital banking platform, including but not limited to customer and user cleanup
• Completes enrollment for Small Business customers and users
• Communicates with clients via the digital bank secure messaging system
• Reviews and processes ACH Files submitted by Treasury Management clientele
• Manages and creates rules in Payment System
• Stays current on policies, procedures, and compliance.
• Serves as backup to system administrator of all digital banking platforms, including development, implementation, and system upgrades.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Is proficient with NACHA Operating Rules, including but not limited to ACH Returns, ACH File Specs, Reg E & UCC
• Participates in job specific training and other various Bank training programs, as necessary.
• Performs other duties as assigned

Supervisory Responsibilities

• None

Skills and Qualifications:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School Diploma or GED is required; Bachelor’s degree in Business preferred or
• 2-4 years of work experience in a business or professional environment
• At least one year experience as a team lead, supervisor or manager of other resources
• At least one year of digital banking related work experience.
• At least one year of Treasury Management related work experience.
• At least one year of banking or financial institution work experience
• Proficient using online and mobile banking solutions.
• Ability to work independently with little supervision.
• Strong working knowledge with Microsoft Office computer software (Outlook, Excel and Word)
• Strong knowledge of financial products and services.
• Good organizational and customer service skills
• Excellent verbal and written communication skills to communicate professionally.
• Ability to work successfully in a high stress environment

Computer and Office Equipment Skills:

• Microsoft Office Suite including Word, Excel, and PowerPoint

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Requirements:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.