Job name: Experience Designer Lead

Location: Hybrid - Chicago

Profile:

As a Senior Experience Designer - Accessibility, you produce high fidelity experience deliverables, across user experience and visual design and overs. You plan, prioritize, and deliver design tasks in collaboration with cross-functional teams.

Your fellow team members will rely on you to:

• Ensure accessibility knowledge transfer through activities such as training sessions, documentation, and educational materials that empower the team with the skills needed to maintain high accessibility standards (~70% of your time)
• Identify and establish best practice patterns in accessibility, creating benchmarks for product design that are inclusive from the ground up
• Lead by example, performing hands-on design work when needed that demonstrates how accessible design not only benefits users with disabilities but enhances the user experience for all
• Conduct thorough analyses to identify gaps in our current design practices and spearheading initiatives to bridge these with innovative solutions
• Develop accessible system-level design patterns that serve as the cornerstone for product teams, integrated with Design Language Systems
• Collaborate with strategy and technology leads to integrate accessibility into the DNA of our digital products, ensuring that every feature is approachable, understandable, and usable for everyone
• Cultivate an environment of shared learning, where progress and iterations are welcomed and open discussions on design challenges are the norm
• Build and maintain relationships with all levels of the design, product, and engineering teams to foster a culture of inclusive design thinking and ensure that accessibility considerations are an integral part of our design philosophy

In this role, you will:

• Act as an advocate for accessibility within the design community, both internally and externally, to promote awareness and adoption of best practices
• Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
• Plan, conduct, and synthesize research, testing and prototyping with users and SMEs
• Design wireframes, screens, and prototypes to illustrate product behavior along defined use cases
• Map existing and future experiences, both front and backstage users who are involved, through journey maps, blueprints, and ecosystem maps
• Together with cross-disciplinary teams, create digital product experiences that push the bar for the current and future customer and user experience
• Help define new product/service value propositions and influence roadmaps
• Craft compelling narratives that bridge user aspirations with business objectives
• Design wireframes, screens, and prototypes to illustrate product behavior along defined use cases
• Document product/service requirements and guidelines for following stages of implementation

We want you to have:

• 8 years of professional experience in experience/interaction design (although you might have had a different job title, like UX designer), and a robust practical and theoretical grounding in experience design through your studies
• Ability to work onsite at company headquarters in Chicago three days per week
• Familiarity with articulating and incorporating accessibility standards and guidelines into design documents and specifications
• A passion for understanding customer and user needs, as well as experience working with UX researchers and conducting UX research
• Exemplary core design skills, demonstrated in your portfolio of recent work
• A love of learning new things and growing your skills by diving in head-first to the task at hand
• Excellent presentation skills, with a strong ability to clearly explain your work to others
• Experience collaborating in cross-functional teams
• A deep knowledge of and expertise using design and prototyping tools (such as Figma) and design language systems
• Affinity for frogs values, and a passion for creating products that meet peoples functional and emotional needs
• Experience working in an agile product delivery environment
• Business level ability to conduct business in English
• Penchant to nerd-out on design and emerging trends

It would be a bonus if you had:

• Education background or experience in OT, Office of Accommodations with a focus on assistive technology, or a heavy background in assistive technology
• Experience working in a variety of organizations (start-up, corporate, agency/consultancy)
• Academic, professional, or life experience from outside the design field that enriches your perspective as a designer