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** Customer Service Associate - Part Time**
**Job Category****:** Retail Operations **Requisition Number****:** CUSTO02777 Showing 1 location **Job Details**
**Description**
**Role**
Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
**Availability Needed: Monday, Tuesday, Thursday 9:45am - 3:00pm, Friday 11:00am-6:00pm and Saturday 8:30am - 12:15pm**
**Essential Duties & Responsibilities**
* Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
* Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
* Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.
* Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Banks tracking system related to customer recommendations and referrals as defined by the Bank.
* Assists customers with maintenance on existing accounts as defined by management.
* Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
* Maintains the most stringent standards of customer service confidentiality.
* Perform other duties as assigned.
* Participate in proactive team efforts to achieve departmental and company goals.
* Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
**Requirements**
* Minimum of six months of experience which included customer service responsibilities. Cash handling is preferred.
* A high school degree or equivalent. Education beyond the high school level may be credited for experience.
* Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others both inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, as well as updating or referring, which typically require short discussions.
* Ability to communicate with customers (greet, put at ease, instill confidence in Capitol Federal and self), explain products and services in an understandable manner, explain and compare features and benefits of different products, relate to each individual customers particular needs, accurately answer customers questions, identify customers problems and present solutions.
**Qualifications**
**Skills**
**Behaviors**
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**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Part Time
$36k-44k (estimate)
05/07/2024
05/20/2024
capfed.com
TOPEKA, KS
500 - 1,000
1893
MATT LINDSEY
$200M - $500M
Civic & Environmental Advocacy
For more than 125 years, Capitol Federal has implemented our True Blue philosophy of Safety in Savings, Sound Lending Policies, Quality Customer Service and Commitment to Community. These traditions have created the values we honor today, and will help shape our tomorrow. CapFed employees are True Blue and take pride in their work. By building strong relationships with customers and relying on our core philosophies, weve developed a positive work environment that focuses on delivering opportunities for our employees to grow and work together. We believe in teamwork, doing what is right and bec...oming active in our communities. Through the Capitol Federal Foundation, the Bank is able to support community involvement and employees are encouraged to become engaged in many local organizations. Capitol Federal is a leading residential lender and boasts more than $9 billion in assets. In addition to single-family residential lending, construction loans and other consumer loans, CapFed offers a variety of retail deposit accounts, including checking, savings, money market, IRA and certificates of deposit. With nearly 60 traditional and in-store locations, the Bank has a strong branch network serving all its customers in Kansas and Missouri. CapFed was founded in 1893 and is headquartered in Topeka, Kansas. Equal Housing Lender, Member FDIC Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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The following is the career advancement route for Customer Service Associate - Part Time positions, which can be used as a reference in future career path planning. As a Customer Service Associate - Part Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate - Part Time. You can explore the career advancement for a Customer Service Associate - Part Time below and select your interested title to get hiring information.