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CAPE LIGHT COMPACT
CUSTOMER SERVICE COORDINATOR
$67,509 - $87,750
DEFINITION
Position is responsible for providing professional, technical, and administrative work supporting the Cape Light Compact’s Programs.
ESSENTIAL FUNCTIONS
The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
processes income verification requests.
SUPERVISION RECEIVED
Under general supervision. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently.
The supervisor provides additional, specific instruction for new, difficult, or unusual assignments, including suggested work methods.
The employee refers unusual situations to the supervisor for advice and further instructions.
JUDGMENT AND COMPLEXITY
The work involves numerous standardized practices, procedures, or general instructions that govern the work and requires additional interpretation.
Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline.
NATURE AND PURPOSE OF CONTACTS
Relationships are primarily with co-workers, vendors, and the public, involving frequent explanation, discussion, or interpretation of practices, procedures, regulations, or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems.
Other regular contacts are with service recipients and employees of outside organizations. More than ordinary courtesy, tact, and diplomacy may be required to resolve complaints, interact with challenging personalities, and / or effectively navigate difficult circumstances.
CONFIDENTIALITY
Employee has access to some confidential and sensitive information in the performance of their duties.
EDUCATION AND EXPERIENCE
High School diploma or equivalent, and 1 to 3 years of related experience; or any equivalent combination of education, training, certification, and experience.
KNOWLEDGE, ABILITY, AND SKILLS
Knowledge : Knowledge of the purposes and responsibilities of Massachusetts energy efficiency programs. Thorough knowledge of the Cape Light Compact and role of municipal aggregators under the Massachusetts Restructuring Law.
Abilities : Ability to communicate effectively both orally and in writing. Ability to interact with electric utility customers and to establish and maintain effective working relationships with program vendors and consultants.
Skills : Excellent communication, organizational and administrative skills. Advanced computer skills; Microsoft Office products and web-based skills.
WORK ENVIRONMENT
PHYSICAL, MOTOR, AND VISUAL SKILLS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Skills
Minimal physical demands are required to perform most of the work. The work principally involves sitting, with intermittent periods of stooping, walking, and standing.
May be required to lift objects such as files, boxes of papers, office supplies, and office equipment weighing up to 30 pounds.
Motor Skills
Duties require motor skills for activities such as moving objects and using office equipment, including but not limited to telephones, personal computers, handheld technology, and other office equipment.
Visual Skills
Visual demands require routinely reading documents for general understanding and analytical purposes. Frequent computer use.
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Last updated : 2024-05-02
Full Time
$41k-52k (estimate)
05/03/2024
05/15/2024
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