We are seeking a friendly and experienced Business Office Manager to join our skilled nursing facility. As a Business Office Manager, you will play a crucial role in performing and/or supervising the collection of all accounts receivable, inputting billing information, billing Medicaid, Medicare, managed care, hospice, secondary, and other various claims, handling disbursements and collection of personal trust funds, reconciling bank statements, and performing other duties as assigned by the Administrator and AR Consultant.

• Job Title: Business Office Manager
• Facility Type: Skilled Nursing Facility (short term care, rehab)
• Location: 22103 Redwood Road Castro Valley, CA 94546
• Position Type: Full Time, Days
• Pay Range: $29-$39 per hour
• Department: Administration

Major Responsibilities

• Manage the business office department for a skilled nursing facility.
• Lead and coordinate all aspects of the business office, including supervision of the billing, collecting, resident trust accounting, and accounts payable functions.
• Responsible for the supervision, hiring and training of the business office staff.
• Ensures the business office functions are adequately staffed to minimize gaps in coverage.
• Responsible for all aspects of the resident trust accounting system, including security of patient funds.
• Oversee the patient billing system to ensure accuracy of patient account billing information, including coordination with other departments necessary.
• Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure accurate balances, timely billing and collections.
• Responsible for front end collections of A/R balances due from residents while in-house (meets with residents and responsible parties upon admission and routinely thereafter to follow up on collections).
• Responsible for back end collections of A/R balances due from residents after discharge.
• Manage the Medicaid pending application and conversion process to ensure timely resolution.
• Responsible for month-end closing of billing system in accordance with company policy and timelines.
• Responsible for timely processing of charges, adjustments, refunds, payment posting and write offs.
• Ensures patient bills and collection letters are processed accurately and timely.
• Follow-up on claim payment, including provider disputes and appeals as necessary.
• Provide innovative, responsible healthcare with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results as well as the development of a successful management team.
• Knowledge of managed care portals and other insurance websites preferred.

EDUCATION:

• High school diploma required. College degree preferred with emphasis in accounting or business-related.

Qualifications:

• Minimum of 1 year of BOM experience in a Skilled Nursing Facility (SNF), with a specific focus on collections and outstanding receivables
• Must have prior experience with Public Aide/Medicaid and Medicare billing and collections.
• We follow the CMS & IDPH rules for the Covid-19 vaccine. You should be fully vaccinated or you will be required to submit an exemption. Details will be discussed during your interview.
• You must be qualified, compassionate, and dedicated to a job well done.
• Prior supervisor experience in a business office setting is preferred.
• Point Click Care (PCC) billing system experience is preferred.