Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and social service solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work® for the fourth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2023-2024. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Software Analyst - Finance Overview:

The Software Analyst will be responsible for performing all necessary project requirements gathering to develop and present technical and innovative solutions for the organization. The ideal candidate must have experience working with multiple payer sources, including Medicaid and commercial insurances, in all aspects of the billing and claim process. The Software Analyst will keep abreast of payer trends and issues negatively impacting timely and accurate reimbursement. All tasks must be performed in a timely and precise manner in accordance with government rules and regulations, including Medicaid, and organizational practices, policies, and procedures. The Software Analyst will assist with Tier 2 and Tier 3 level system tickets and be the primary escalation point for billing system issues reported. In this role, the Software Analyst must demonstrate leadership in working with program and administrative staff to achieve aforementioned goals, be successful in fostering teamwork, and demonstrate commitment to the ongoing pursuit of excellence in IT service quality.

Job Responsibilities:

• Conduct detailed and thorough system analysis and requirements gathering for all areas of the organization as they pertain to various projects and organizational goals
• Outline and document project milestones, timelines, budgets, and deliverables through the means of provided project management tools, documents, and materials
• Adhere to the IT Change Management process as defined by Change Requests; submissions and approvals
• Assign project related tasks to project team members with achievable and well aligned completion dates
• Perform regular and frequent follow through to ensure successful and timely implementations
• Conduct risk analysis and mitigation planning
• Provide Tier 2 and Tier 3 level application support, serving as the point of contact for issue escalations
• Assist in identifying areas of concern or deficiencies within the organization’s solutions and propose system improvements and enhancements
• Solid understanding of EHR processes and workflow.
• Troubleshoot any payer or provider issues negatively impacting reimbursement and promptly communicate with Billing Team to resolve them.
• Leading teams to implement, configure, test, maintain and upgrade systems
• Serves as a key onsite IT resource for facility implementation and support of a broad set of clinical and financial applications
• Works with the Billing Team to lead, troubleshoot, monitor, and facilitate new module/application testing, develop training materials and deliver hands-on training as needed
• Perform ongoing analysis of departmental needs and make recommendations for efficient use of applications
• Analyze, solve, and correct issues in real time
• Team player with the ability to multi-task, work independently, and work under pressure
• Providing prompt support to the organization users
• Promotes system security and patient confidentiality and helps ensure compliance
• May develop clinical and financial application reports as needed
• Communicates the resolution of tickets to users with a high degree of ownership to ensure the issue was resolved and closes tickets upon confirmation
• Knowledge of Medicare/Medicaid, Managed Care and private payers and familiarity with patient scheduling and revenue cycle principles
• Excellent oral and written communication skills
• Ability to communicate effectively with all levels of personnel
• Strong analytical, and problem-solving skills
• Comfortable making suggestions that can improve existing process and reporting
• Preferred experience administering and billing with EHR systems such as Carelogic, Evolv, or similar.
• Preferred ability to design and create summary and detail level reports for management; carry out ad hoc reporting using SQL, SSRS, Power BI, MS Access, or similar software
• Perform other duties as assigned

Required Qualifications:

• Associates degree with a minimum of two (2) years' medical, behavioral, or physician's private practice experience desired. (Increased billing experience may be considered in lieu of educational requirements.)

• Strong attention to detail and have effective communication skills

• Strong background in troubleshooting insurance denials and collecting accounts receivable with the Billing Team.

• Preferred knowledge in behavioral health or social services related field and/or the information technology field performing administrative, technical support, application support, data collection, and system analysis and design.

• Must be willing to travel on occasion.

• Excellent written and verbal communication/presentation skills required.

• Must have a solid understanding of project management concepts, practices, and methodologies.

• Working knowledge of how system solutions apply to HIPAA standards and regulations to all areas of work.

• Ability to collaborate with business users, clinicians, operational business owners, and technical staff members and others to develop thorough needs assessments and requirements gathering that lead to successful designs, developments, and implementations.

• Has a strong sense of customer service. Experience consistently and effectively addressing customer needs.

• Is comfortable interacting with peers and colleagues at various levels of the Organization and have excellent written and verbal communication skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)