Supports the housekeeping manager by ensuring all cleanliness standards are met. In the absence of the housekeeping manager the supervisor will assume their duties.

• Supervises the work of the Housekeeping staff in assigned area,
• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
• Promptly reports any maintenance issues
• Trains, directs housekeeping associates in their assigned duties. Evaluates their work performance
• Checks all vacant rooms.
• Ensures staff is following all uniform and appearance standards
• Checks all housekeeping carts for linens, supplies and neatness
• Reports any unusual activity or areas of concern to manager
• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
• Follows proper key control procedures to ensure 100% compliance of safety procedures
• Reports room status in assigned area promptly to the Front Desk
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, concerns or requests
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
• In the absence of Department Head, distributes room assignments and monitors hours
• Assists with interviewing and hiring, as well as coaching and counseling, as requested
• Additional duties may be added at any time at the discretion of management

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when asked

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Education:

• High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree.

Certifications / Licenses:

• Brand Certifications preferred

Experience:

• 1 year previous hotel housekeeping experience

• Previous hotel experience preferred; however, ability gained through 2 years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

• Brand experience preferred

Additional Skills:

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
• Ability to read and comprehend manuals
• Ability to positively communicate with guests and co-workers.
• Ability to work within scheduling guidelines
• Ability to work with minimal or no supervision
• Ability to follow schedule and ability to perform physical labor
• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

• Walking and Standing: Frequently.

• Must be able to carry 40 lbs. up to 25 feet.
• Sitting: Infrequently
• Bending, Stooping, Reaching: Frequently.
• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Lifting, Push/Pull: Often.
• Must be able to lift 40 lbs. to the waist, chest, and above the head.
• Driving: none
• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes

• Outside: Rarely exposed to weather conditions