About the Role

The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments.

You must be willing to learn and comprehend new products and skills at a moment’s notice. If you’re in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24 / 7 customer-driven setting, we want to hear from you.

THIS IS A NIGHT SHIFT POSITION 10PM-7AM. Training be will daytime.

Your Impact

We’re searching for a true go-getter to :

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field / Shop / on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Control all technical information and Canon property assigned.
• Assist with the solutions of escalated technical and / or customer service-related problem areas for any territory when requested.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding the solution of escalated technical and / or customer service-related problem areas.
• Interface with customer IT depts.

About You : The Skills & Expertise You Bring

Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We’re looking for a dedicated individual with :

• Typically requires general and / or vocational training plus 2 to 4 years of related experience.
• An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
• Direct experience working as a field technician.
• The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• Capable of excelling in a 24 / 7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping / kneeling).

Last updated : 2024-04-28